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Description
Transform your customer service interactions and conversational AI applications by utilizing the open-source Airy platform. Airy Core stands out as a fully-featured conversational platform that is ready for production use. With Airy, you are equipped to handle conversational data sourced from multiple channels effortlessly. Powered by Apache Kafka, Airy's infrastructure allows for the simultaneous processing of numerous conversations and messages, efficiently streaming pertinent data wherever needed. You can easily integrate a variety of tools, from our complimentary open-source live chat plugin to popular messaging services like Facebook Messenger and Google’s Business Messages, all connected to your Airy Core. This seamless integration is made possible through an ingestion platform that leverages Apache Kafka to manage incoming webhook data from diverse sources. By effectively interpreting this data, we transform it into contacts, conversations, and messages that work independently of their origins, enhancing the versatility and capability of your conversational engagements. Ultimately, Airy empowers you to create a cohesive communication strategy across different platforms.
Description
Sinch Engage allows you to use WhatsApp, Facebook Messenger and Instagram Direct Messaging for business, Apple Messages for Business and Telegram, Viber, and Webchat for marketing, sales and customer service. Our official partnerships with all messaging apps are backed by a platform that is 100% privacy compliant and a global team of experts who are available 24/7.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
No
Facebook Messenger
No
Instagram
No
Rambox
No
Telegram
No
Viber
No
WhatsApp
No
Integrations
Facebook
Yes
Facebook Messenger
Yes
Instagram
Yes
Rambox
Yes
Telegram
Yes
Viber
Yes
WhatsApp
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
499€ per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Airy
Country
Germany
Website
airy.co
Vendor Details
Company Name
Sinch
Founded
2015
Country
Germany
Website
engage.sinch.com
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Lead Generation
Contact Discovery
No
Contact Import/Export
No
Lead Capture
No
Lead Database Integration
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Visitor Identification
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
No
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
Yes
Email Automation
No
Group Messaging
No
Human Handover
Yes
Lead Distribution
No
Lead Qualification
Yes
Mobile Messaging
No
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes