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Average Ratings 0 Ratings
Description
The Aiello Voice Translator (AVT) is an innovative AI-based tool tailored to overcome language obstacles in the hospitality sector. Capable of translating swiftly in 75 different languages, AVT facilitates effective communication between hotel staff and guests from around the globe. Its user-friendly push-to-talk feature eliminates the need for complicated setups, making it ideally suited for various scenarios, including check-in processes and urgent inquiries.
In addition to its translation capabilities, AVT enriches operational efficiency by providing management with insights derived from analyzing anonymous conversation transcripts, enabling the tracking of language usage patterns and service-related discussions. With its scalable design and straightforward deployment, AVT effectively narrows communication divides, fosters greater trust among guests, and empowers hospitality establishments to provide exceptional and universally accessible service experiences. This comprehensive approach not only enhances guest satisfaction but also positions hotels as leaders in inclusivity and customer care.
Description
Sutherland Translate AI offers a robust, automated solution for multilingual translation that leverages artificial intelligence to facilitate real-time interactions in over 150 languages, extending its reach to 163 languages and more than 200 regional dialects. This technology empowers organizations to enhance customer satisfaction by allowing non-native language speakers to communicate effectively with clients in their preferred language, all while integrating smoothly with existing contact center platforms and omnichannel customer relationship management systems. With an impressive operational accuracy rate of 90%, it employs culturally-aware regional glossaries to maintain the subtleties of language, thereby elevating both the quality of translation and the comfort of customers. Furthermore, Sutherland Translate AI simplifies operational processes, enabling the swift training of new languages in under three weeks and onboarding new agents in as little as 48 hours, which facilitates rapid scaling of support across different regions. As a result, companies can respond promptly and efficiently to diverse customer needs, fostering a more inclusive service environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
Pricing varies
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Aiello
Founded
2018
Country
Taiwan
Website
aiello.ai/
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai