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Description

Sell More in More Places But you can only manage one. Mobile POS, Retail POS, Phone Sales, eBay, Amazon FBA, Walmart, QuickBooks, EDI. ShipStation. BigCommerce. Magento. Shopify. WooCommerce. DispatchTrack, SPSCommerce, CommerceHub, Zapier. Avalara. TaxCloud.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Axis LMS Yes 
DispatchTrack Yes 
Gmail No 
Linnworks No 
NetSuite Yes 
PayPal Yes 
Paystone Loyalty Yes 
QuickBooks Desktop Premier Yes 
QuickBooks Online Yes 
ShipStation Yes 
SmartCallz Yes 
Stackreaction Yes 
Walmart Yes 
Wufoo Yes 
Zapier Yes 

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Axis LMS No 
DispatchTrack No 
Gmail Yes 
Linnworks Yes 
NetSuite No 
PayPal No 
Paystone Loyalty No 
QuickBooks Desktop Premier No 
QuickBooks Online No 
ShipStation No 
SmartCallz No 
Stackreaction No 
Walmart No 
Wufoo No 
Zapier No 

Pricing Details

$99 per month
Premier, Enterprise, Global Enterprise Editions starting at $99, $199, $299 per month respectively.
Free Trial Yes 
Free Version No 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Agiliron

Founded

2007

Country

United States

Website

www.agiliron.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

3PL

Business Management

Billing & Invoicing Yes 
CRM Yes 
Employee Management No 
Financial Management No 
Inventory Management Yes 
Marketing Management No 
Order Management Yes 
Point of Sale (POS) Yes 
Project Management No 
Purchasing Yes 
Scheduling No 
Time & Expense Tracking No 
Training Management No 
Vendor Management Yes 

Channel Management

Campaign Management No 
Channel Analytics Yes 
Incentive Management No 
Inventory Control Yes 
Lead Management Yes 
Opportunity Management No 
Order Management Yes 
Partner Management No 
Product Management Yes 
Reseller Management No 

CPG

Customer Management Yes 
Electronic Data Interchange Yes 
Financial Accounting No 
Forecast / Demand Planning Yes 
Inventory Management Yes 
Lot Tracking Yes 
Pricing Management Yes 
Shopper Marketing No 
Trade Promotion No 

Distribution

Barcoding / RFID Yes 
Import / Export Management Yes 
Inventory Management Yes 
Order Management Yes 
Purchasing Yes 
Returns Management Yes 
Sales Forecasting Yes 
Shipping Management Yes 
Warehouse Management Yes 

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program Yes 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management No 
Shopping Cart Yes 
Templates Yes 

ERP

Accounting Integration Yes 
Accounting Management No 
CRM Yes 
Dashboard Yes 
Distribution Management Yes 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management Yes 
Warehouse Management Yes 

Inventory Control

Allocation Yes 
Barcoding Yes 
Cost Tracking Yes 
Forecasting Yes 
Item Management Yes 
Order Management Yes 
Procurement Management Yes 
Reorder Management Yes 
SKU / UPC Codes Yes 
Serial Number Tracking Yes 
Supplier Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting Yes 
Inventory Optimization Yes 
Kitting Yes 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management Yes 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management Yes 
Warehouse Management Yes 

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Point of Sale

Barcode Scanning Yes 
Commission Management Yes 
Cryptocurrency Support No 
Customer Account Profiles Yes 
Discount Management Yes 
Electronic Signature Yes 
Gift Card Management Yes 
Loyalty Program Yes 
Multi-Location Yes 
Restaurant POS No 
Retail POS Yes 
Returns Management Yes 
eCommerce Integration Yes 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce Yes 

Shopping Cart

Abandoned Cart Saver No 
Catalog Management Yes 
Credit Card Processing Yes 
Discount / Coupon Management Yes 
Inventory Control Yes 
Product Configurator Yes 
Product Ratings / Reviews Yes 
Refund Management Yes 
Returns Management Yes 
Shipping Management Yes 
Tax Management No 

Warehouse Management

3PL Management Yes 
Barcoding / RFID Yes 
Category Customization Yes 
Channel Management Yes 
Demand Planning Yes 
Inventory Management Yes 
Location Control Yes 
Order Management Yes 
Purchasing Yes 
Quality Control No 
Receiving / Putaway Management Yes 
Returns Management Yes 
Shipping Management Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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