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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Salesforce Agentforce 360 for Manufacturing is a digital engagement platform tailored for manufacturers seeking smarter operations. It connects sales, service, operations, and partner data within a single AI-driven ecosystem. By centralizing customer and asset information, it eliminates silos across the value chain. The platform empowers teams with AI insights that improve forecasting, service delivery, and commercial planning. Manufacturers can automate processes such as warranty claims and case management. Real-time analytics provide visibility into performance and operational efficiency. Agentforce supports 24/7 service experiences for customers and distributors. The system strengthens partner engagement through better collaboration tools. Built on Salesforce’s AI CRM foundation, it ensures scalability and reliability. Agentforce 360 helps manufacturers increase ROI while enhancing productivity and customer satisfaction.

Description

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Collate Yes 
Freshdesk No 
Jira No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
RenderDraw TakeOff Automation Yes 
Salesforce No 
Salesforce Rebate Management Yes 
ServiceNow No 
Slack No 
Zendesk No 

Integrations

Collate No 
Freshdesk Yes 
Jira Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
RenderDraw TakeOff Automation No 
Salesforce Yes 
Salesforce Rebate Management No 
ServiceNow Yes 
Slack Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/manufacturing/

Vendor Details

Company Name

SupportLogic

Founded

2016

Country

United States

Website

www.supportlogic.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management No 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics No 
Safety Management No 
Shipping Management No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Alternatives

Alternatives