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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AgencyWeb® IWM is a cloud-based software solution designed to enhance the management of public safety personnel. It offers an Enterprise version featuring a comprehensive suite of tools, as well as an Enterprise Lite option that allows for incremental application integration. With its advanced infrastructure, AgencyWeb IWM elevates efficiency in public safety workforce management to unprecedented levels. The platform centralizes workforce operations, enabling the tracking of employee activities and providing detailed financial reports on service costs. It automates intricate scheduling requirements around the clock throughout the year, while meticulously monitoring the details of workforce efforts, including their location and associated costs. This system ensures that qualified staff are assigned accurately and compensated appropriately, effectively managing overtime expenses while maintaining necessary staffing levels. Additionally, it eliminates payroll inaccuracies stemming from manual processes, centralizes management of training and certifications, and facilitates the tracking of asset allocations and returns. Furthermore, AgencyWeb IWM promotes seamless data sharing with other systems, enhancing overall operational efficiency.

Description

Integrated Operations 360 (iOps360) is a cloud-based operation management platform that was created by public safety workers. iOps360 offers a variety of features including scheduling, time management and status boards. We have an extensive suite of Scheduling tools, based on over 14 years of experience in scheduling. There are many staffing options, including ABC, ABCD and Days Of The Week. We also offer custom patterns (Dupont Modified Dupont Charlotte Fire, etc.), self scheduling, and custom shift templates. Each staffing model can be customized to allow for Availability, Hirebacks, Swaps and Trades, Kelly Days, or Leave Requests. All USA-based customer support is included for free. Our goal is to provide 24/7 customer support. You can easily get any question answered quickly using our Live Chat feature. You can also email or call us at any time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Fire Rescue Systems No 
Geotab No 
Keystone No 
National Fleet Tracking No 
OpenGTS No 

Integrations

Fire Rescue Systems Yes 
Geotab Yes 
Keystone Yes 
National Fleet Tracking Yes 
OpenGTS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$4/user/month
$4/user/month No hidden fees no extra costs. All modules included
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Orion Communications

Founded

1998

Country

United States

Website

www.orioncom.com/agencyweb-iwm-download-brochure

Vendor Details

Company Name

iOps360

Founded

2004

Country

United States

Website

iops360.com

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management Yes 
Fixed Asset Management Yes 
Inventory Management Yes 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Law Enforcement

Case Management No 
Certification Management Yes 
Court Management Yes 
Court Management Integration Yes 
Crime Scene Management No 
Criminal Database No 
Dispatching Yes 
Evidence Management Yes 
Field Reporting No 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management No 
Scheduling Yes 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal No 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

EMS

Availability Indicator Yes 
Billable Items Tracking Yes 
Daily Unit Loading Analysis Yes 
Dispatch Monitoring Yes 
EMS Service Roles Time Clock Yes 
Electronic Signature Yes 
Equipment Tracking Yes 
Fleet Management Yes 
NEMSIS Compliance No 
Patient Database No 
Point-of-Service Data Yes 
Refusal Statements No 
Shift Management Yes 
Supply Management Yes 

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