Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AfterSale is an all-encompassing CRM tool tailored for field service operations, aimed at optimizing the oversight of Annual Maintenance Contracts (AMCs), technicians, and spare components. It includes functionalities such as live tracking of service requests, effective scheduling and assignment of technicians, and streamlined inventory management for spare parts. The platform's primary goal is to boost operational efficiency and elevate customer satisfaction by equipping teams with tools that foster smooth collaboration between field service personnel and back-office staff. By consolidating service-related information, AfterSale allows organizations to assess performance indicators, guarantee timely service provision, and keep precise records of customer interactions and equipment maintenance histories. Additionally, it enables users to monitor contract specifics, renewal timelines, and service records to ensure prompt support and enhance customer satisfaction. Furthermore, AfterSale CRM empowers users to manage their inventory of spare parts with great efficiency, ensuring that resources are always available when needed. This comprehensive approach helps businesses maintain a competitive edge in the market.
Description
Since its inception in 2004, TID Informatik has been consistently enhancing the CATALOGcreator®, a cutting-edge software designed for electronic spare parts catalogs and service information systems. This innovative software has gained traction in the market, serving over 380 clients successfully. Manufacturers and operators in the machine, plant, and equipment engineering sectors utilize CATALOGcreator® to create spare parts catalogs—ranging from manual to fully automated 2D and 3D versions—derived from BOMs sourced from their existing ERP or PLM systems. They can seamlessly add supplementary information and publish these catalogs instantly with just a click, available in both PDF and interactive HTML formats for various applications, including mobile use. The user-friendly catalogs can be effortlessly integrated into web shops or service portals and can even establish links to maintenance or service systems. As we evolve from offering interactive spare parts catalogs and service information systems, we are now progressing towards the concept of the Digital Information Twin (DIT), showcasing our commitment to innovation and modernization in the industry. This transition reflects our vision to enhance the user experience and improve operational efficiencies for our clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Congree
No
Pricing Details
$58.94 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aftersale
Website
aftersale.one/
Vendor Details
Company Name
Quanos
Country
Germany
Website
quanos-service-solutions.com/en/products/catalogcreator