Compare Afiniti vs. Lumen Cloud Contact Center

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

Transform your team's productivity with PairSoft. Our innovative solutions for AP automation, procurement, and document management significantly reduce manual work and lower operational costs, enabling your team to concentrate on higher-value tasks. Featuring an AI-powered invoice-to-pay solution, PairSoft ensures quicker, more intelligent outcomes. Our users experience a remarkable 70% faster approval process and save $62,000 yearly on labor costs. At PairSoft, we are committed to pushing the boundaries of what automation can achieve. Discover the cutting edge of business automation at pairsoft.com. Our key features include invoice capture, OCR capabilities, and extensive AP automation to enhance your operations. No matter the size of your business, our scalable solutions provide the flexibility and power you need to stay ahead in today's competitive market. Embrace the future with PairSoft and see how our technology can revolutionize your workflow and drive substantial savings for your organization.

Humanly offers an AI-powered recruiting solution designed to scale hiring processes without needing additional staff. The platform combines an intelligent CRM with agentic AI that automates candidate sourcing, personalized outreach, pre-screening, scheduling, and engagement. Recruiters benefit from a 600M+ candidate database, AI-driven email discovery, and targeted campaigns that feel human and personalized around the clock. Humanly’s automated chatbots handle screening conversations and keep pipelines full by re-engaging candidates seamlessly. The system integrates smoothly with existing ATS platforms and delivers actionable insights to improve hiring outcomes. Humanly’s automation drastically reduces administrative workload while improving candidate quality and diversity. Recruiters and talent teams praise its ease of use, customer support, and robust features. This platform is built to empower teams to hire faster and smarter in today’s competitive talent landscape.

Authologic’s e-ID Hub provides a comprehensive digital identity verification platform that supercharges traditional KYC, AML, and KYB processes by incorporating government-issued e-IDs, identity wallets, Bank IDs, and NFC-enabled IDs. The solution replaces manual checks with automated document OCR, liveness detection, and face matching to ensure authentic onboarding. It supports private digital wallets like Apple Wallet and Google Wallet, enabling users to verify their identities quickly and securely from their smartphones. Designed to handle the complexity of multiple EU Digital Identity wallets and global e-ID adoption, the modular workflow architecture integrates smoothly into existing compliance systems. Developers benefit from easy integration options including OmniLink for no-code verification links, SDKs, and a full-featured API. The platform also includes bot and fraud detection, behavioral analysis, and AML reputation checks for enhanced security. Businesses gain greater control over onboarding quality, reducing fake IDs, manual errors, and improving customer trust. Authologic holds certifications such as ISO 27001 and PSD2 AISP, ensuring data security and regulatory compliance.

Warehouse-Native Customer Journey Analytics—No Black Boxes. No Limits. Kubit is the leading customer journey analytics platform, built for product, data, and marketing teams who need self-service insights, real-time visibility, and full control of their data—all without engineering dependencies or vendor lock-in. Unlike traditional analytics tools, Kubit is warehouse-native, enabling you to analyze user behavior directly in your cloud data platform (Snowflake, BigQuery, or Databricks). No data extraction. No hidden algorithms. No black-box logic. With built-in support for funnel analysis, retention, user paths, and cohort exploration, Kubit makes it easy to understand what’s working—and what’s not—across the entire customer journey. Add real-time anomaly detection and exploratory analytics, and you get faster decisions, smarter optimizations, and more engaged users. Top enterprises like Paramount, TelevisaUnivision, and Miro trust Kubit for its flexibility, data governance, and unmatched customer support. Discover the future of customer analytics at kubit.ai

Squaretalk is a powerful contact center solution that transforms how modern sales teams connect with prospects and customers, convert sales opportunities, and grow their operations. It offers AI Voice Agents, omnichannel communication (including voice and WhatsApp messaging), powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability without additional complexity or costs.. With local numbers in over 150 popular and niche destinations, we enable businesses of all sizes to establish and maintain a local presence, build trust, support their global expansion, and shorten sales cycles. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.

BoldTrail stands out as the top-rated real estate platform designed to elevate your brokerage through cutting-edge technology that your agents will find both useful and enjoyable. You can highlight your distinctive brand with tailor-made websites that cater to your company, each office, and individual agents. Enhance lead acquisition by offering a modern, portal-like search experience for consumers, complete with smart behavior tracking. With hyper-local area pages, home valuation options, and rich lifestyle data, clients will continue to engage with your brokerage, recognizing you as the local authority. The platform features the most comprehensive lead generation tools available, enabling brokerages, teams, and agents to successfully attract new business regardless of their financial constraints. Additionally, empower your agents to swiftly generate free leads using our user-friendly landing and IDX squeeze pages. You can further increase lead quality while reducing costs through the in-house tools integrated into the platform. Expand your lead sources with automated social media postings, integrated advertising on Google and Facebook, custom text codes, and much more, ensuring a diverse and effective approach to lead generation. As a result, BoldTrail not only enhances the capabilities of individual agents but also strengthens the overall potential of the brokerage as a whole.

Safetica Intelligent Data Security protects sensitive enterprise data wherever your team uses it. Safetica is a global software company that provides Data Loss Prevention and Insider Risk Management solutions to organizations. ✔️ Know what to protect: Accurately pinpoint personally identifiable information, intellectual property, financial data, and more, wherever it is utilized across the enterprise, cloud, and endpoint devices. ✔️ Prevent threats: Identify and address risky activities through automatic detection of unusual file access, email interactions, and web activity. Receive the alerts necessary to proactively identify risks and prevent data breaches. ✔️ Secure your data: Block unauthorized exposure of sensitive personal data, trade secrets, and intellectual property. ✔️ Work smarter: Assist teams with real-time data handling cues as they access and share sensitive information.

Pylon's intuitive design software allows you to create accurate proposals from anywhere, in less than 2 minutes. Pylon is the only software that allows you to view high-resolution imagery within your app. Pylon's award winning 3D Solar Shading toolkit helps you identify and track shading impacts throughout the year. Pylon's load profile analysis and interval data analysis will help you and your team to better understand customer consumption patterns. Analyze load profiles & interval data. You can close more solar proposals by using interactive Web & PDF proposals and native eSignatures. Fully integrated solar CRM that integrates with your solar design software to convert proposals. Pylon Solar CRM offers 2-way SMS and email communications, team management, lead management and pre-made deal pipelines.

DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime. • Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads. • Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. • Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. • 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. • CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction. With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.