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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Afilnet is a comprehensive cloud communications solution designed for businesses to facilitate the sending of customer messages and notifications. Teams can utilize the web interface or REST API to initiate bulk SMS campaigns, dispatch transactional messages and one-time passwords, while also monitoring delivery outcomes. In addition to SMS, the platform supports certified email, voice messaging, and WhatsApp Business interactions. Users have the ability to organize contacts, create templates and campaigns, automate various workflows, and integrate the platform seamlessly with e-commerce systems and other business applications using plugins and API tools. Common applications of Afilnet include promotional campaigns, updates on orders and appointments, reminders, customer service notifications, and authentication processes. The platform ensures international messaging capabilities, though SMS availability and pricing may differ based on the destination and volume of messages sent. By offering a multi-channel approach, Afilnet empowers organizations to effectively manage their outbound customer communications. Ultimately, Afilnet streamlines the process of connecting with customers, enhancing engagement and operational efficiency.

Description

Sobot serves as a comprehensive customer service solution for organizations that oversee support through various digital and voice channels. It consolidates a unified workspace that includes features like ticketing, live chat, contact-center functionality, management of customer interactions, knowledge resources, workflow automation, and AI-driven customer service agents and chatbots. This platform enables teams to efficiently manage inquiries, assign and respond to cases, automate routine interactions, and assist customers across platforms such as web messaging, social media, and e-commerce interfaces. Additionally, Sobot provides APIs and various deployment options to cater to the diverse technical and operational needs of organizations. Designed for customer support and contact center teams, especially those in the online retail and other customer-centric industries, Sobot facilitates the seamless coordination of both human agents and automated services from a single integrated system. Ultimately, this makes it a vital tool for enhancing customer engagement and operational efficiency.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Amazon No 
ApiX-Drive Yes 
Facebook Messenger No 
LINE No 
Salesforce No 
Shopify No 
Walmart No 
WeChat No 
WhatsApp No 
Zapier Yes 

Integrations

Amazon Yes 
ApiX-Drive No 
Facebook Messenger Yes 
LINE Yes 
Salesforce Yes 
Shopify Yes 
Walmart Yes 
WeChat Yes 
WhatsApp Yes 
Zapier No 

Pricing Details

Prepaid pay-as-you-go charges vary by destination and message volume; credits do not expire. SMS has no activation or maintenance fees, and volume discounts are available. Certified messaging is priced separately.
Free Trial Yes 
Free Version No 

Pricing Details

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Afilnet

Founded

2004

Country

Spain

Website

www.afilnet.com/en/

Vendor Details

Company Name

Sobot

Country

Singapore

Website

www.sobot.io

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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