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Description
Afilnet is a comprehensive cloud communications solution designed for businesses to facilitate the sending of customer messages and notifications. Teams can utilize the web interface or REST API to initiate bulk SMS campaigns, dispatch transactional messages and one-time passwords, while also monitoring delivery outcomes. In addition to SMS, the platform supports certified email, voice messaging, and WhatsApp Business interactions. Users have the ability to organize contacts, create templates and campaigns, automate various workflows, and integrate the platform seamlessly with e-commerce systems and other business applications using plugins and API tools. Common applications of Afilnet include promotional campaigns, updates on orders and appointments, reminders, customer service notifications, and authentication processes. The platform ensures international messaging capabilities, though SMS availability and pricing may differ based on the destination and volume of messages sent. By offering a multi-channel approach, Afilnet empowers organizations to effectively manage their outbound customer communications. Ultimately, Afilnet streamlines the process of connecting with customers, enhancing engagement and operational efficiency.
Description
Sobot serves as a comprehensive customer service solution for organizations that oversee support through various digital and voice channels. It consolidates a unified workspace that includes features like ticketing, live chat, contact-center functionality, management of customer interactions, knowledge resources, workflow automation, and AI-driven customer service agents and chatbots. This platform enables teams to efficiently manage inquiries, assign and respond to cases, automate routine interactions, and assist customers across platforms such as web messaging, social media, and e-commerce interfaces. Additionally, Sobot provides APIs and various deployment options to cater to the diverse technical and operational needs of organizations. Designed for customer support and contact center teams, especially those in the online retail and other customer-centric industries, Sobot facilitates the seamless coordination of both human agents and automated services from a single integrated system. Ultimately, this makes it a vital tool for enhancing customer engagement and operational efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon
No
ApiX-Drive
Yes
Facebook Messenger
No
LINE
No
Salesforce
No
Shopify
No
Walmart
No
WeChat
No
WhatsApp
No
Zapier
Yes
Integrations
Amazon
Yes
ApiX-Drive
No
Facebook Messenger
Yes
LINE
Yes
Salesforce
Yes
Shopify
Yes
Walmart
Yes
WeChat
Yes
WhatsApp
Yes
Zapier
No
Pricing Details
Prepaid pay-as-you-go charges vary by destination and message volume; credits do not expire. SMS has no activation or maintenance fees, and volume discounts are available. Certified messaging is priced separately.
Free Trial
Yes
Free Version
No
Pricing Details
$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Afilnet
Founded
2004
Country
Spain
Website
www.afilnet.com/en/
Vendor Details
Company Name
Sobot
Country
Singapore
Website
www.sobot.io
Product Features
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No