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Average Ratings 172 Ratings

Average Ratings 1,838 Ratings

Total
ease
features
design
support

Description

Adversus serves as an outbound dialing solution designed to enhance your calling strategies, automate tedious tasks, and deliver essential insights for optimizing outbound workflows and overall efficiency. Founded in 2015, Adversus emerged from the founders' frustrations with the rigidity of their previous solution, igniting a vision to create a transformative outbound tool. We prioritize user-driven innovation, recognizing that each user possesses unique needs and expectations. Our platform offers extensive flexibility and customization across all workflow elements, ensuring that our users can tailor their experience to meet specific requirements. At Adversus, we strive to develop a forward-thinking solution that remains relevant and cutting-edge, aiming not just to respond to market changes, but to redefine what is achievable within the industry. Businesses across various sectors utilize Adversus to enhance their outbound calling activities, with user bases that can range from a single user to several hundred, all united by the goal of increased efficiency. Ultimately, our commitment to innovation and user satisfaction sets us apart in the competitive landscape of outbound dialing solutions.

Description

Aircall transforms business communications with an intelligent, cloud-based phone system built for modern sales and customer support. More than just a calling tool, it provides an all-in-one hub that connects phone, SMS, and WhatsApp conversations in a single platform. Its AI Assist Pro feature delivers real-time coaching during calls and simplifies follow-up, enabling reps to sell smarter and resolve support issues faster. Teams can leverage advanced capabilities like call routing, IVR, analytics dashboards, and power dialers to maximize efficiency. With integrations across Salesforce, HubSpot, Zendesk, Intercom, Shopify, and 250+ other apps, Aircall seamlessly fits into existing workflows. Businesses benefit from reliable call quality, international number coverage, and scalable features that grow with their needs. Customer stories highlight improvements such as a 4% increase in CSAT scores and the ability to process 25,000+ calls per month with stability and ease. Aircall makes customer conversations more personal, productive, and impactful—without the complexity of traditional systems.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Capturi Yes 
HubSpot CRM Yes 
Intercom Yes 
Pipedream Yes 
Pipedrive Yes 
Plecto Yes 
Salesforce Yes 
Slack Yes 
Workers by Delos Yes 
Zapier Yes 
Zendesk Yes 
Ada No 
Causal No 
Crono No 
Fivetran No 
Freshdesk No 
HappyFox No 
Heymarket No 
Klaviyo No 
Plantt No 

Integrations

Capturi Yes 
HubSpot CRM Yes 
Intercom Yes 
Pipedream Yes 
Pipedrive Yes 
Plecto Yes 
Salesforce Yes 
Slack Yes 
Workers by Delos Yes 
Zapier Yes 
Zendesk Yes 
Ada Yes 
Causal Yes 
Crono Yes 
Fivetran Yes 
Freshdesk Yes 
HappyFox Yes 
Heymarket Yes 
Klaviyo Yes 
Plantt Yes 

Pricing Details

€100 pr. license
All features are included in the pricing.
Free Trial Yes 
Free Version No 

Pricing Details

$30/user/month
ESSENTIALS PLAN - $30/user per month, billed annually

PROFESSIONAL PLAN - $50/user per month, billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Adversus

Founded

2015

Country

Denmark

Website

adversus.io

Vendor Details

Company Name

Aircall

Founded

2014

Country

United States

Website

get.aircall.io/6rn9jm515yma

Product Features

AI Dialers

Adversus integrates advanced dialing automation with organized outbound processes to empower sales teams to engage more effectively and enhance lead conversion rates. The platform automatically ranks leads, chooses the most suitable dialing strategies, and provides real-time performance analytics. It minimizes downtime, boosts talk duration, and equips managers with the insights necessary for effective coaching. Specifically designed for outbound-focused teams in sectors such as insurance, energy, telecommunications, fintech, and B2B sales, this cloud-based solution boasts over 99.97% uptime. It is ISO certified and meets SOC 2 compliance standards, operating in more than 150 countries worldwide.

AI Sales Assistants

Adversus empowers outbound sales teams by providing smart workflow automation, immediate performance metrics, and organized call direction, allowing representatives to concentrate on their discussions while enabling managers to guide with accuracy. Streamline lead prioritization, arrange call schedules, and document follow-up notes seamlessly. Gain insights into performance metrics by individual representative, campaign, and call results. Accelerate the onboarding process for newcomers and enhance uniformity throughout your team. Specifically designed for systematic outbound calling within B2B sales, as well as sectors such as insurance, energy, and telecommunications. Fully ISO certified and compliant with GDPR regulations.

Auto Dialer

Adversus is a cloud-powered auto dialer designed specifically for organized outbound sales teams. It streamlines the process by automatically dialing leads from your provided lists, directing calls to available representatives, and recording outcomes without any manual intervention. The platform offers various dialing modes tailored to suit your campaign style and call volume requirements. By minimizing downtime for representatives, it boosts daily call output and enhances lead conversion rates. Adversus adheres to GDPR regulations and holds ISO certification, making it a reliable choice for B2B sales, insurance, energy, telecommunications, and fundraising sectors. Additionally, it seamlessly integrates with leading CRM systems.

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business Phone Systems

Adversus offers more than just a conventional business phone solution; it is a comprehensive outbound calling platform that integrates workflow automation, performance monitoring, and compliance features. Experience the ease of making and overseeing large volumes of outbound calls through a cloud-based system, eliminating the need for additional hardware. The platform facilitates calls in over 150 countries with an impressive uptime of 99.97% or higher. It boasts ISO certification and SOC 2 compliance, making it ideal for sales-focused organizations that require more than basic telephony. Adversus provides structured outbound execution and complete insight into representative performance.

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing No 

Call Center

Adversus is a cloud-powered outbound call center solution designed specifically for high-achieving sales teams. It allows users to oversee campaigns, streamline workflows, and monitor representative performance instantly, all within a single interface. Featuring live dashboards, compliance tracking, CRM integrations, and organized dialing procedures, Adversus provides sales leaders with comprehensive insights and management capabilities. This platform is utilized by teams in the insurance, energy, telecommunications, and fintech sectors across more than 150 countries. It is ISO certified, adheres to SOC 2 standards, and is prepared for GDPR compliance, boasting an impressive uptime of over 99.97%. Developed by professionals with outbound experience, it's tailored for outbound teams.

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Call Tracking

Adversus meticulously records comprehensive call metrics for all outbound communications, encompassing call results, duration of conversations, conversion percentages, and individual representative activities. This enables sales managers to provide targeted coaching and enhance campaign effectiveness. Monitor performance metrics by representative, campaign, or lead origin instantly. Recognize successful strategies, detect areas needing improvement promptly, and make informed, data-driven choices. Specifically designed for organized outbound calling teams in sectors such as B2B sales, insurance, energy, and telecommunications, it seamlessly integrates with your CRM and lead management systems.

CRM Yes 
Call Log Yes 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition No 
Keyword Tracking Yes 

Cloud Communication Platform

Adversus is a specialized cloud communication solution designed specifically for sales teams that focus on structured calling. Distinct from standard communication platforms, Adversus integrates features such as power dialing, automated workflows, real-time performance metrics, lead management, and compliance tools all within a single platform. It requires no hardware and eliminates the need for a disjointed software stack. With a presence in over 150 countries and an impressive uptime of 99.97%+, it is ISO certified and SOC 2 compliant. Adversus is relied upon by B2B sales professionals, as well as teams in the insurance, energy, and telecommunications sectors throughout Europe.

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
IVR / Voice Recognition Yes 

Power Dialers

Adversus is a cloud-driven power dialer designed specifically for outbound sales teams aiming to enhance their call volume while maintaining an organized approach. It seamlessly dials the next lead immediately after a call concludes, ensuring that representatives spend more time engaging with prospects and less time on administrative tasks. By integrating power dialing with well-defined workflows, live dashboards, and CRM connectivity, it creates a comprehensive outbound sales solution. Clients who have transitioned to Adversus have reported a 12.5% boost in lead conversions. The platform is ISO certified, SOC 2 compliant, and prepared for GDPR regulations, making it a reliable choice for teams in sectors such as insurance, energy, telecommunications, and B2B sales.

Predictive Dialer

Adversus offers sophisticated dialing features, such as predictive dialing, aimed at enhancing talk time and reducing downtime for outbound sales representatives. The system enables the automatic dialing of several leads at once, ensuring that agents are only connected when a real person responds. This functionality helps minimize wasted dialing efforts, boosts the number of calls made each hour, and enhances conversion rates. Tailored specifically for high-volume outbound teams in sectors like insurance, fundraising, energy, and telecommunications, Adversus is cloud-based, adheres to GDPR regulations, and holds ISO certification. Expand your outbound capabilities without the need for additional personnel.

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Sales Dialers

Adversus is specifically designed for outbound sales teams seeking efficiency, organization, and performance tracking within a single platform. It offers various dialing options such as power, progressive, and preview modes, tailored to different campaign needs and lead quality. The system automates tasks like lead distribution, call logging, and workflow processes, allowing representatives to focus on conversations rather than administrative duties. Managers benefit from real-time dashboards that provide immediate visibility into each representative's performance. Adversus seamlessly integrates with leading CRM systems and is ISO certified, SOC 2 compliant, and GDPR ready, making it a trusted solution used in over 150 countries.

Sales Enablement

Adversus empowers outbound sales teams by providing them with the necessary framework, data insights, and workflow solutions to ensure consistent performance. Sales representatives benefit from organized call assignments, automated lead allocation, and streamlined processes. Managers gain access to live performance dashboards, coaching insights tailored to each rep, and comprehensive campaign analytics. This approach minimizes onboarding time, enhances quota achievement, and allows for seamless scaling of outbound efforts. With CRM integrations, data remains organized and up-to-date. Designed specifically for sales teams where phone calls are the primary source of revenue, rather than an ancillary function.

Collaboration Yes 
Contact Management Yes 
Content Management Yes 
Document Management No 
Goals / Quota Management Yes 
Lead Management Yes 
Meeting Management Yes 
Performance Management Yes 
Presentation Management No 
Proposal Management Yes 
Territory Management No 
Training Management Yes 

Softphone

Adversus features an integrated cloud softphone, enabling outbound sales representatives to initiate and answer calls straight from their web browser, eliminating the need for additional hardware or desk phones. This solution is tailored for high-volume outbound calling, offering rapid call management, automatic lead uploads, and organized processes for after-call tasks. Sales reps can concentrate on engaging with customers rather than handling administrative duties. It seamlessly integrates with CRM systems to record calls and synchronize data effortlessly. With a dependable infrastructure boasting over 99.97% uptime, it adheres to GDPR regulations and holds ISO certification, making it an excellent choice for both remote and on-site outbound teams.

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging Yes 
Contact Management Yes 
Fax Management No 

Telemarketing

Adversus is a specialized telemarketing solution crafted specifically for professional teams engaged in organized outbound calling initiatives. It allows users to oversee lead databases, automate the dialing process, implement calling protocols, and monitor campaign effectiveness in real-time. Tailored for high-demand telemarketing sectors such as insurance, energy, fundraising, media, and B2B sales, Adversus includes integrated compliance features that adhere to GDPR, consent tracking, and call recording standards. The platform is ISO certified and meets SOC 2 compliance. It is designed to scale effortlessly, catering to both small teams and expansive call centers while maintaining structural integrity and performance oversight.

Auto Dialer Yes 
CRM Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Call Scripting Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Lead Distribution Yes 
Outbound Call Center Yes 

Product Features

AI Voice Agents

Research teams focused on AI voice technology are eager to find out if these systems can genuinely engage in and resolve conversations rather than merely directing them. Aircall's AI Agents are specifically designed for this purpose—capable of handling calls, interpreting user intent, and autonomously addressing standard inquiries from start to finish, only escalating to a human representative when necessary. With integrated AI, every interaction with an AI Agent maintains the same customer context, connections, and analytics as those managed by human teams, eliminating the need for a separate system. The always-active nature of AI Agents allows them to manage calls 24/7, while AI Actions empower them to update CRM entries, access order information, or schedule meetings directly during a conversation. Thanks to Aircall's extensive global cloud voice network, interactions are clear and natural, not mechanical. This is how over 24,000 businesses are embracing AI-driven conversations on their own terms.

Auto Dialer

Organizations exploring auto dialer solutions prioritize one key outcome: minimizing the effort required to transition between call lists and real conversations. Aircall's Power Dialer enhances outbound calling by streamlining the process through the use of uploaded lists or CRM views. This allows representatives to seamlessly connect from one call to another without the need for manual dialing. Additionally, features like Call Tags and Disposition Codes automatically record call outcomes. Each interaction is enriched with shared customer insights sourced from your CRM, thanks to Aircall's integration with over 250 native applications. Moreover, AI Assistants offer on-the-spot coaching and generate automatic call summaries immediately after a call ends. Since the system supports both outbound calling and inbound support on a unified platform — rather than as an add-on — sales managers benefit from a consolidated set of analytics that encompasses all conversations, eliminating the need for two separate systems. This automated solution is designed for the 24,000+ companies that leverage Aircall for their outbound calling needs.

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer No 
Surveys No 

Business Phone Systems

Aircall is an innovative business phone solution that aims to modernize outdated phone setups and disconnected VoIP systems by offering a comprehensive cloud platform for voice calls, messaging, and team collaboration. It comes equipped with features like International Numbers, Business Hours routing, and Voicemail Drop, along with a Shared Inbox that provides teams with a unified customer context for every interaction. Powered by a global cloud voice network, Aircall ensures enterprise-level connectivity and exceptional audio quality, maintaining performance even as teams grow or transition to remote work. Distinguishing itself from traditional phone systems focused solely on reliability, Aircall integrates advanced AI technology: AI Agents handle routine calls autonomously, while AI Assistants provide live coaching to representatives during calls. With over 250 native integrations, it's the go-to phone system for more than 24,000 businesses managing sales and support within a single workspace.

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Aircall transforms conventional VoIP systems and outdated telephone hardware into a cutting-edge phone solution that operates entirely in the cloud. This ensures dependable calling capabilities supported by a worldwide cloud voice infrastructure, eliminating the need for desk phones or physical servers. In addition to standard VoIP services, users benefit from Business Text Messaging (SMS and MMS), mobile phone applications, and a centralized Shared Inbox that organizes calls and messages within a single collaborative environment, rather than leaving them dispersed across different devices. The platform features integrated AI Assistants that offer instantaneous coaching and automated call summaries, while AI Agents manage routine customer inquiries around the clock. With seamless integration to over 250 CRMs and help desk platforms, every communication—be it a call or a text—automatically includes relevant customer context. For organizations that have outgrown basic VoIP solutions, Aircall serves as the preferred customer communication platform chosen by more than 24,000 businesses.

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Aircall is an advanced cloud-based call center solution designed specifically for sales and support teams that require more than just a standard phone line. This platform enables teams to manage AI-assisted, team-driven, and AI-directed conversations seamlessly from a unified workspace, where calls, SMS, and messaging are integrated into a comprehensive omnichannel view. Its built-in AI Agents handle routine inquiries autonomously and escalate issues when necessary, while AI Assistants provide real-time coaching, prompts, and automatic summaries to representatives during and after each call. Every interaction is enhanced by shared customer context, ensuring that no representative engages with a client without prior knowledge. With over 250 native integrations into CRMs and help desks, top-tier connectivity, and high-quality audio through a global cloud voice network, Aircall empowers more than 24,000 businesses with a scalable call center solution that simplifies the complexities often associated with traditional contact center software.

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Center Infrastructure (CCI)

Beneath every conversation facilitated by Aircall lies a robust global cloud voice network that ensures high-quality audio and enterprise-level connectivity. This essential infrastructure is crucial for call center software but often goes unnoticed until issues arise. Designed for scalability and reliability, Aircall's foundation intelligently routes calls while incorporating shared customer information, ensuring stability even as teams expand from a handful to hundreds of agents. The seamless integration of the infrastructure with the software means that aspects like capacity, uptime, and voice clarity are fully aligned with your CRM tools and AI functionalities. With over 250 native integrations operating on the same infrastructure as the calling system, data transfers are executed quickly and efficiently. It’s the reliable backbone that more than 24,000 companies depend on to maintain their call centers, regardless of size.

Call Monitoring

Aircall's Live Monitoring feature provides managers with immediate insight into ongoing calls, enabling them to offer discreet coaching to representatives during conversations without the customer being aware. This allows for support to be provided in the moment rather than waiting for post-call evaluations. The real-time coaching experience is enhanced after the call with automated Call Summaries and instant sentiment analysis, allowing managers to focus on impactful coaching rather than sifting through recordings. Each piece of feedback is connected to a shared understanding of the customer and comprehensive Analytics, giving a holistic view of team performance instead of just assessing calls individually. This approach has empowered over 24,000 businesses to develop well-trained and confident representatives.

Call Recording

Every interaction on Aircall produces a searchable Call Recording that is automatically saved and connected to the complete history of the customer—no need for manual intervention. The platform offers real-time transcription, capturing dialogues as they unfold, while AI-driven Call Summaries transform each recording into a concise document detailing outcomes, action items, and next steps immediately after the call concludes. These recordings seamlessly integrate with your CRM or help desk via over 250 native integrations, providing representatives and managers with shared customer insights without the hassle of sifting through call logs. Teams leverage these recordings for training new team members, resolving conflicts, and conducting coaching based on actual conversations rather than assumptions. Access controls and Business Hours configurations ensure that sensitive recordings are restricted based on who is on duty and their level of authorization—offering more than 24,000 businesses a trustworthy and auditable account of every customer engagement.

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

Aircall's Call Tracking feature links every incoming call to its respective marketing source, campaign, or channel, providing revenue teams with insights into which strategies lead to actual conversations rather than mere clicks. You can assign International Numbers based on specific campaigns, landing pages, or geographical areas, and every call's result is seamlessly integrated into Analytics and your CRM via Aircall's extensive network of over 250 native integrations. This ensures that both marketing and sales teams have access to a unified view of customer interactions. With real-time dashboards, users can easily monitor call volume, evaluate source performance, and track conversions by number, eliminating the need for spreadsheets and separate tracking methods. Since Aircall operates as a cohesive platform, attribution data is stored alongside call recordings, transcripts, and representative notes, enabling teams to visualize the entire journey from the first ring to the final deal closure.

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Contact Center as a Service (CCaaS)

Aircall offers a modern, cloud-based solution that serves as an effective alternative to traditional CCaaS systems, ideal for teams seeking contact center functionality without lengthy setup times or the need for a specialized telephony administrator. Sales and customer support operate seamlessly from a unified workspace, featuring intelligent call routing, a Shared Inbox, and integrated customer insights that eliminate the fragmented queues typical of older platforms. With advanced AI capabilities, Aircall enhances team productivity in three significant ways: AI Agents handle routine inquiries autonomously for round-the-clock service, AI Assistants provide real-time coaching for representatives, and team-driven discussions benefit from robust connectivity and a worldwide cloud voice network. Executives gain comprehensive insights into performance metrics such as volume and quality from the outset, thanks to detailed analytics and live dashboards. With over 250 native integrations, Aircall stands out as the preferred CCaaS solution for more than 24,000 businesses, delivering enterprise-level features without the associated costs or delays.

IVR

Aircall's Interactive Voice Response (IVR) system offers a swift and straightforward method for callers to connect with the appropriate team, eliminating the hassle of outdated phone trees. It efficiently routes calls based on department, language, or purpose within seconds. Unlike traditional IVR systems, Aircall's smart routing utilizes rules-based and skills-based criteria to direct calls to the most suitable representative according to their availability, priority level, and business hours. Additionally, AI Agents are capable of managing routine inquiries autonomously, reducing the need for human intervention. Callers benefit from round-the-clock access rather than being met with a dead-end menu after hours. Each routing decision is tracked and displayed in real-time dashboards. Built on a robust global cloud voice infrastructure, Aircall's IVR serves as the gateway to a comprehensive customer communication platform, distinguishing itself from mere add-ons to antiquated phone systems, and is trusted by over 24,000 businesses.

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech No 
Voice Customization Yes 
Voice Mail Yes 

Parallel Dialers

Organizations seeking parallel dialing solutions aim to enhance connection rates while preventing their representatives from squandering time on calls that go unanswered. Aircall tackles this challenge by focusing on automation and context instead of merely increasing volume. The Power Dialer ensures that representatives move seamlessly through their call lists, while Call Tags and Disposition Codes allow for immediate logging of every interaction outcome. Additionally, the shared customer insights from over 250 native CRM integrations empower reps to engage in conversations rather than spend time researching between calls. AI Assistants provide real-time coaching and automatic summaries for every successful call, ensuring that an increase in call volume translates to improved data quality rather than just additional noise. Managers benefit from real-time dashboards that offer insight into connection rates and rep activities as they occur. For teams evaluating dialing solutions against the depth of integration and coaching capabilities, Aircall is trusted by more than 24,000 businesses, ensuring that every connected call is meaningful.

Power Dialers

Aircall's Power Dialer is designed specifically for sales teams that handle high call volumes, seamlessly transitioning from one contact to another directly sourced from your CRM via over 250 native integrations. Representatives can document their call outcomes using Call Tags and Disposition Codes in real-time, ensuring they have access to shared customer insights so they always know the context behind each call. The integration of AI Assistants enhances the experience by providing live coaching and automatic summaries for each call, transforming high-volume dialing into a valuable source of performance insights rather than merely tracking activity. Since the Power Dialer operates on the same platform as inbound calling and customer support, teams benefit from a unified set of Analytics that spans their entire sales pipeline, powering structured, CRM-connected calling campaigns for over 24,000 businesses.

Remote Work

Aircall's Business Phone Apps for mobile and desktop allow distributed teams to manage their entire phone system without the need for desk phones or physical office space. Representatives can work from any location while enjoying the benefits of International Numbers, a Shared Inbox, and comprehensive customer context, ensuring that clients are unaware of where their calls are being handled. AI Assistants provide real-time coaching, and automatic Call Summaries enable managers to assist remote team members without the need for physical presence. Additionally, real-time dashboards offer insights into team performance across different time zones. Built on a robust global cloud voice network with enterprise-level connectivity, Aircall ensures high-quality calls regardless of the representative's location. With over 250 native integrations with popular CRMs and help desks, Aircall serves as the communication platform for more than 24,000 remote sales and support teams.

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Sales Dialers

Sales teams looking to assess dialer software require a solution that seamlessly integrates with their CRM, rather than relying on an external tool that demands manual reconciliation. Aircall's Power Dialer is designed to operate directly within CRM interfaces and call lists, supported by over 250 native integrations, ensuring that every call is enriched with shared customer information automatically. Call Tags and Disposition Codes allow representatives to record outcomes in real time, while AI-driven Assistants provide on-the-spot coaching and generate automatic summaries for each call. This transforms dialing efforts into actionable performance insights for sales leaders. Since the dialer is built on the same platform as inbound calls, Analytics encompasses the entire sales dialogue, rather than just focusing on outbound metrics. Managers benefit from real-time dashboards that track connect rates, conversation durations, and results without the need for a separate reporting system — making it the dialer of choice for more than 24,000 outbound teams.

Telephony

Aircall is an innovative cloud-based phone system designed for businesses, providing top-tier connectivity and superior audio quality without the need for traditional hardware or outdated phone systems. Users benefit from International Numbers, mobile Business Phone Apps, and Voicemail Drop, all centralized within a collaborative workspace rather than a traditional phone setup. Recognizing that telephony should be foundational, Aircall integrates dependable calling with advanced AI functionalities, including real-time transcription, AI-driven coaching assistants, and AI Agents that handle routine calls comprehensively — ensuring that voice clarity and intelligent features work seamlessly together. With over 250 integrations for CRMs and help desks, each call comes with complete contextual information automatically. This is why more than 24,000 businesses choose Aircall for their calling solutions instead of piecing together services from multiple providers.

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Aircall offers a comprehensive platform that integrates voice calls, Business Text Messaging (including SMS and MMS), and team collaboration tools into a single cohesive workspace, eliminating the need for multiple disjointed systems. This unified approach ensures that every communication channel retains the same customer context, allowing for seamless transitions between voice calls and text messages without losing any conversation history. The platform leverages advanced AI technology to enhance team interactions in three key ways: fully automated AI Agents manage conversations independently, AI-assisted support provides real-time guidance for team members, and team-driven discussions are supported by a robust global cloud voice infrastructure. Additionally, Aircall provides managers with insightful analytics and real-time dashboards that offer a holistic view across all communication channels, rather than relying on fragmented reports from various systems. With over 250 native integrations, Aircall enables more than 24,000 businesses to streamline their communication processes while maintaining comprehensive functionality in each channel.

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

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