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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Information holds immense power. In the contemporary, fast-moving environment, having access to real-time data is crucial for ensuring customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) leverages real-time data and predictive analytics to keep rail passengers updated on the latest service statuses, thereby improving their overall transit experience. The user-friendly web-based graphical interface for operators includes features such as scheduled notifications, proximity alerts, and arrival updates, as well as ad hoc audio and visual messages. It also supports live audio announcements, text-to-speech integration, customizable message templates, and macros, alongside an API-driven message management system. Additionally, a mobile interface enables operators to make announcements remotely or on-site. Furthermore, Wabtec’s A-CIS is designed to monitor critical components such as servers, station control units, and audio/visual systems for any failures, ensuring that operators and maintenance teams are promptly alerted. This includes oversight of essential equipment like Servers, Station Control Units, Serial and IP displays, connected audio devices including DSPs and amplifiers, as well as integrated subsystems. By maintaining constant vigilance over these systems, the A-CIS enhances the reliability and effectiveness of transit operations.

Description

Once you've experienced a tailored demonstration and made your purchase of the software, you will receive comprehensive, hands-on training along with ongoing support from our dedicated team, ensuring a smooth transition to our platform. You can begin scheduling rides through the Ecolane system, allowing you to better serve a larger customer base with enhanced effectiveness. With access to business intelligence and real-time data, you will have the tools necessary to eliminate silos within your organization, thus boosting operational efficiency and empowering you to make well-informed decisions for your community. Ecolane’s software offers an array of robust, platform-agnostic tools and services designed for the management, monitoring, and evaluation of system and employee performance as it happens. We empower your team with cutting-edge technology while providing the essential training and support needed to fully harness its capabilities. Our commitment at Ecolane is to deliver software and support services that not only meet your needs but also lead to an immediate enhancement in productivity and operational success. Additionally, our focus on continuous improvement ensures that your agency can adapt and thrive in an ever-evolving landscape of transportation services.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

NovusMED No 

Integrations

NovusMED Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Wabtec

Founded

1869

Country

United States

Website

www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis

Vendor Details

Company Name

Ecolane

Founded

2002

Country

United States

Website

www.ecolane.com

Product Features

Public Transportation

Billing & Invoicing No 
Dispatch Management No 
Driver Data No 
Driver Logs No 
Fixed Route Management No 
Mileage Tracking No 
Multiple Route Support No 
Paratransit Management No 
Routing No 
Scheduling No 

Product Features

Public Transportation

Billing & Invoicing No 
Dispatch Management Yes 
Driver Data No 
Driver Logs No 
Fixed Route Management No 
Mileage Tracking Yes 
Multiple Route Support No 
Paratransit Management No 
Routing Yes 
Scheduling Yes 

Alternatives

Alternatives

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