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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Information holds immense power. In the contemporary, fast-moving environment, having access to real-time data is crucial for ensuring customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) leverages real-time data and predictive analytics to keep rail passengers updated on the latest service statuses, thereby improving their overall transit experience. The user-friendly web-based graphical interface for operators includes features such as scheduled notifications, proximity alerts, and arrival updates, as well as ad hoc audio and visual messages. It also supports live audio announcements, text-to-speech integration, customizable message templates, and macros, alongside an API-driven message management system. Additionally, a mobile interface enables operators to make announcements remotely or on-site. Furthermore, Wabtec’s A-CIS is designed to monitor critical components such as servers, station control units, and audio/visual systems for any failures, ensuring that operators and maintenance teams are promptly alerted. This includes oversight of essential equipment like Servers, Station Control Units, Serial and IP displays, connected audio devices including DSPs and amplifiers, as well as integrated subsystems. By maintaining constant vigilance over these systems, the A-CIS enhances the reliability and effectiveness of transit operations.

Description

Authority Digital Case Management equips law enforcement agencies with precise electronic replicas of the forms they utilize on a daily basis. These forms are integrated with data from various State Networks, NCIC, BMV, Records Management, and Driver's License swipes for seamless data entry. Officers in the field can effortlessly serve papers, document incidents and accidents, and exchange queries and responses through wireless technology. Users stationed at the office benefit from the same electronic forms software employed in the field, ensuring consistency and collaboration. The system is designed to fully replicate existing workflow and routing procedures, enhancing both productivity and efficiency within your department. In addition, users can attach any digital audio, video, photo, or scanned image files to cases, ensuring comprehensive access to all case materials. Furthermore, the management of property rooms is streamlined by a system that automates every aspect of handling evidence and property. This holistic approach not only simplifies processes but also promotes accountability and organization within law enforcement operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Wabtec

Founded

1869

Country

United States

Website

www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis

Vendor Details

Company Name

Civica

Founded

1980

Country

United States

Website

www.civica.com/en-us/container---product-pages/authority-rms/

Product Features

Public Transportation

Billing & Invoicing No 
Dispatch Management No 
Driver Data No 
Driver Logs No 
Fixed Route Management No 
Mileage Tracking No 
Multiple Route Support No 
Paratransit Management No 
Routing No 
Scheduling No 

Product Features

Law Enforcement

Case Management No 
Certification Management No 
Court Management No 
Court Management Integration No 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping No 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

Alternatives

Alternatives

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