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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aderant Handshake simplifies data access at your firm by integrating with more than 40 business systems, reducing the hassle of navigating through various platforms for information. By providing both ready-to-use and tailored solutions, Handshake consolidates data into a single, user-friendly application that enhances collaboration and information sharing among team members. Users can access customized dashboards in their preferred environments, including the company intranet, SharePoint, Expert Assistant Professional, Microsoft Teams, and SharePoint Online, among others. This flexibility ensures that everyone can work in a way that suits their individual preferences and workflows. Ultimately, Aderant Handshake fosters a more efficient and cohesive work environment.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Freshdesk No 
Groove No 
HappyFox No 
Kayako No 
Microsoft Teams No 
Salesforce No 
Zendesk No 

Integrations

Freshdesk Yes 
Groove Yes 
HappyFox Yes 
Kayako Yes 
Microsoft Teams Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aderant

Founded

1978

Country

United States

Website

www.aderant.com

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Intranet

Activity / News Feed No 
Blogs No 
Calendar Management No 
Content Management No 
Discussions / Forums No 
Employee Directory No 
Knowledge Management No 
Policy Management No 
Search No 
Wiki No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

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