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Average Ratings 0 Ratings
Description
Acepeak serves as a comprehensive cloud communications and AI-driven contact center solution tailored for contemporary businesses. This platform seamlessly integrates various features, including business phone systems, HD voice calling, SMS and MMS capabilities, video conferencing, team messaging, call recording, voicemail services, interactive voice response (IVR), and a suite of AI-enhanced communication tools. Additionally, Acepeak offers functionalities such as an AI receptionist, assistance from AI agents, call transcription, summaries, sentiment analysis, predictive dialing, omnichannel customer engagement, and seamless CRM integrations. Organizations benefit from the ability to oversee voice, messaging, web chat, and social media interactions from a consolidated platform, effectively supporting teams that operate across diverse locations and countries. By utilizing Acepeak, businesses can streamline their communication processes, elevate customer engagement, and manage all calls and discussions effortlessly from one centralized system, ultimately contributing to enhanced operational efficiency and improved customer satisfaction.
Description
Comprehensive omni-channel software solutions encompass voice, SMS, web chat, social media, and additional communication methods. They feature a TCPA-compliant enhanced manual dialing system along with predictive, progressive, and power dialers. The platform also offers ACD/queues, call and screen recording, sentiment analysis, and customizable dashboards, as well as advanced reporting capabilities with automation. Quality assurance is enhanced through automated call scoring, and AI-driven voice, chat, and SMS bot solutions are integrated. Additionally, CPaaS capabilities facilitate the automatic ordering and routing of phone numbers within our carrier network, ensuring seamless connectivity and efficiency for users.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Acepeak
Founded
2019
Country
Singapore
Website
www.acepeak.com
Vendor Details
Company Name
Broadband Dynamics
Founded
1996
Country
United States
Website
www.broadbanddynamics.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Product Features
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
SD-WAN
Application Delivery Control
No
Centralized Orchestration
No
Dynamic Path Selection
No
Multi-Cloud Management
No
Policy-based Management
No
VPN
No
WAN Optimization
No
Zero-Touch Provisioning
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No