Average Ratings 0 Ratings
Average Ratings 12 Ratings
Description
Rest assured that your newspaper and media organization is efficiently managed with AccountScout software. As a trailblazer in media software solutions, Fake Brains has a proven track record of enhancing each segment of your business through integrated communication and improved productivity. By combining our extensive knowledge of publishing and software solutions, we enable you to excel in traditional business practices from the foundation up. Accelerate your growth by synchronizing sales, marketing, billing, and production efforts seamlessly. With an all-in-one software solution, communicate new orders effortlessly across all departments. Whether you prefer cloud-based, on-premise, or a hybrid approach, the adaptable nature of AccountScout is designed to meet your company's specific needs. Establish a strong business presence, share information, and respond to customer inquiries faster than you ever thought possible. Equip your sales team with more than just the basics; identify, monitor, and engage with your leads effectively. Automatically distribute orders to various departments and utilize AccountScout to optimize your workflow for maximum efficiency. With such robust capabilities, you can transform the way your organization operates and grows in a competitive landscape.
Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
API Access
Has API
No
API Access
Has API
Yes
Integrations
5X
No
Boostopia
No
Bronto Marketing Platform
No
Commerce7
No
Dialpad Sell
No
Doorbell.io
No
Folge
No
Ghost
No
Helpware
No
Kindo
No
Integrations
5X
Yes
Boostopia
Yes
Bronto Marketing Platform
Yes
Commerce7
Yes
Dialpad Sell
Yes
Doorbell.io
Yes
Folge
Yes
Ghost
Yes
Helpware
Yes
Kindo
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Fake Brains
Founded
1991
Country
United States
Website
fakebrains.com
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Product Features
Publishing and Subscriptions
Advertising Management
No
Books
No
Campaign Management
No
Catalogs
No
Circulation Management
No
Content Management
No
Layout & Design
No
Magazines
No
Newsletters
No
Newspapers
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No