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Average Ratings 12 Ratings

Total
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features
design
support

Description

Rest assured that your newspaper and media organization is efficiently managed with AccountScout software. As a trailblazer in media software solutions, Fake Brains has a proven track record of enhancing each segment of your business through integrated communication and improved productivity. By combining our extensive knowledge of publishing and software solutions, we enable you to excel in traditional business practices from the foundation up. Accelerate your growth by synchronizing sales, marketing, billing, and production efforts seamlessly. With an all-in-one software solution, communicate new orders effortlessly across all departments. Whether you prefer cloud-based, on-premise, or a hybrid approach, the adaptable nature of AccountScout is designed to meet your company's specific needs. Establish a strong business presence, share information, and respond to customer inquiries faster than you ever thought possible. Equip your sales team with more than just the basics; identify, monitor, and engage with your leads effectively. Automatically distribute orders to various departments and utilize AccountScout to optimize your workflow for maximum efficiency. With such robust capabilities, you can transform the way your organization operates and grows in a competitive landscape.

Description

Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X No 
Boostopia No 
Bronto Marketing Platform No 
Commerce7 No 
Dialpad Sell No 
Doorbell.io No 
Folge No 
Ghost No 
Helpware No 
Kindo No 
Latenode No 
Miuros No 
NUACOM No 
Paperform No 
Parsey No 
Stonly No 
SyncSmart No 
Trelica No 
Truto No 
Xplenty No 

Integrations

5X Yes 
Boostopia Yes 
Bronto Marketing Platform Yes 
Commerce7 Yes 
Dialpad Sell Yes 
Doorbell.io Yes 
Folge Yes 
Ghost Yes 
Helpware Yes 
Kindo Yes 
Latenode Yes 
Miuros Yes 
NUACOM Yes 
Paperform Yes 
Parsey Yes 
Stonly Yes 
SyncSmart Yes 
Trelica Yes 
Truto Yes 
Xplenty Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Fake Brains

Founded

1991

Country

United States

Website

fakebrains.com

Vendor Details

Company Name

Help Scout

Founded

2011

Country

United States

Website

www.helpscout.com

Product Features

Publishing and Subscriptions

Advertising Management No 
Books No 
Campaign Management No 
Catalogs No 
Circulation Management No 
Content Management No 
Layout & Design No 
Magazines No 
Newsletters No 
Newspapers No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives

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Freshdesk

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