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Average Ratings 10 Ratings

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support

Description

Acadia meets your team at the frontline, providing on-the-job guidance where and when it’s needed. Acadia is the Connected Worker Platform designed for Employee Productivity. Our web-based platform makes it easy for you to standardize policies and procedures and put them in the hands of your frontline employees, no matter where they work. Incorporate videos, images, and other job aids to support precision execution. Ensure your team can execute critical tasks accurately, every time. Quantify individual and team performance with dynamic reporting. Acadia makes it easy to track compliance and see where you have gaps on the team. You can ditch the spreadsheet and see your entire team’s capabilities in an instant with our skills tracking matrix. Empower employees with all the tools they need to do their work – whether they’re on the factory floor, in the back office, or out in the field. Acadia clients use our digital work instructions to improve employee productivity, hit work efficiency goals, and create consistency in the workplace. See returns across a spectrum of operational outcomes when you build your employees’ capabilities.

Description

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ADP Enterprise HR Yes 
Genesys Cloud CX No 
Google Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft Teams No 
NiCE CXone Mpower No 
SAP SuccessFactors Learning Yes 
Salesforce No 
ServiceNow Yes 
Slack No 
V-Person No 
Workday HCM Yes 
Zendesk No 

Integrations

ADP Enterprise HR No 
Genesys Cloud CX Yes 
Google No 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft Teams Yes 
NiCE CXone Mpower Yes 
SAP SuccessFactors Learning No 
Salesforce Yes 
ServiceNow No 
Slack Yes 
V-Person Yes 
Workday HCM No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Pricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Systems Alliance, Inc.

Founded

1993

Country

United States

Website

acadia-software.com

Vendor Details

Company Name

livepro

Founded

2001

Country

Australia | USA

Website

www.livepro.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales No 
Customizable Templates Yes 
Individual Development Plans No 
On-going Performance Tracking Yes 
Peer Appraisals No 
Review Cycle Tracking Yes 
Self Service Portal No 
Self-Appraisals No 
Skills Assessments Yes 
Weighted Performance Measures No 

Work Instructions

Branding & Style Sheets No 
Content Management System Yes 
Drag and Drop Yes 
Dynamic Tags Yes 
Employee Feedback Yes 
Guide Approval Workflows Yes 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor Yes 
SSO (SAML) Yes 
Translations Yes 
User Management Yes 
Version Control Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Work Instructions

Branding & Style Sheets Yes 
Content Management System Yes 
Drag and Drop Yes 
Dynamic Tags Yes 
Employee Feedback Yes 
Guide Approval Workflows Yes 
Media Editor Yes 
Multi-Brand Publishing Yes 
Rich Text Editor Yes 
SSO (SAML) Yes 
Translations Yes 
User Management Yes 
Version Control Yes 

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