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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Academia by Serosoft is a Global Expert in Student Information Systems and Education ERP. Empowering 400+ institutions and 1 million students across 32 countries and 4 continents, its industry-defining AI-driven platform, Academia, serves as a unified digital backbone connecting the entire student lifecycle. Engineered with AI, Crafted by Humans, Academia eliminates administrative friction, drives data-backed decision-making, and is dedicated to accelerating Student and Campus Success globally. Academia’s market excellence is globally validated by its consecutive inclusions in the Gartner Magic Quadrant (2025–2026), Tambellini (2025), IDC (2024) and TIME World’s Top 500 EdTech Companies Globally (2026).

Description

Empower your sales and support teams to operate from any location while assisting customers through voice or chat, eliminating the necessity for traditional infrastructures like servers or telephones. Our contact center software operates on a flexible monthly pay-per-use model, allowing you to scale as needed. We leverage cloud services from prominent providers across Europe, the Middle East, and South Africa, and ensure additional local points of presence and numbers through partnerships in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. Unlike other cloud solutions, this setup guarantees that your customers will not face latency issues caused by round-trip connections to servers located in the UK or the US. In the event that international fiber connections to Europe or the US are compromised, the local points of presence will maintain uninterrupted service, ensuring your customer support remains flawless. With our cloud-based solution, there is no requirement for server installations or phone purchases; all that is needed is a web browser to get started. This convenience allows for seamless transitions and flexibility in managing customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Text to Speech No 
Dialogflow No 
IBM Watson No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Oracle Service No 
Oracle Siebel CRM No 
Salesforce No 

Integrations

Azure Text to Speech Yes 
Dialogflow Yes 
IBM Watson Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Oracle Service Yes 
Oracle Siebel CRM Yes 
Salesforce Yes 

Pricing Details

$0
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Academia By Serosoft

Founded

2008

Country

India

Website

www.academiaerp.com

Vendor Details

Company Name

Expertflow

Founded

2007

Country

Switzerland

Website

www.expertflow.com/cloud-contactcenter/

Product Features

Student Information System

Attendance Tracking Yes 
Class Registration No 
Class Schedule No 
Classroom Management Yes 
Electronic Assignments & Tests No 
Financial Aid Management No 
Gradebook No 
Higher Education Yes 
Online Payments No 
Parent Portal No 
Progress Reports No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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