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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AbacusCloud is a robust platform designed for VoIP, unified communications, call centers, voice recording, and SIP trunking, specifically catering to medium and large enterprises. It offers impressive scalability, reliability, and geographic redundancy to meet the evolving demands of businesses. Collaborating with top-tier service providers, data centers, Tier 1 carriers, and high-quality SIP endpoints, AbacusCloud stands out in the telecommunications landscape. The platform supports an extensive range of desk phones, softphones, and mobile devices, providing users with advanced voice, video, and wireless capabilities that can be accessed from anywhere, at any time, on any device. AbacusCloud simplifies the VoIP migration process significantly, ensuring seamless connectivity for multiple offices and mobile employees in a cost-effective and incremental manner. In addition, AbacusGroup enhances the experience with a comprehensive suite of omnichannel services, offering a cohesive user experience across different devices, making it perfectly suited for today’s workforce that prioritizes cloud and mobile solutions. This adaptability ensures that organizations can respond swiftly to changing communication needs, thereby enhancing overall productivity.

Description

Voice communication plays a crucial role in the success of any omnichannel business and communications strategy, yet it is frequently overlooked. Brightlink Voice serves as a comprehensive solution for all voice-related needs, delivering dependable global connectivity that facilitates calls for both enterprises and communication providers through a top-tier IP-based network. Our Enterprise Network Services feature straightforward pricing, granting you access to all essential voice communication functionalities within a single, unified offering. Additionally, our CPaaS APIs enable the creation of tailored voice integrations that seamlessly fit into your business applications and processes. Beyond our carrier services, we offer a solution specifically designed to enhance customer engagement for both enterprise and SMB clients. Brightlink Network Services consolidates vital voice communication capabilities into one all-inclusive package, ensuring that you have everything you need at your fingertips. This bundled access not only simplifies your voice communications but also empowers your business to thrive in an increasingly interconnected world.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datagate Telecom Billing No 

Integrations

Datagate Telecom Billing Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AbacusGroup

Country

United States

Website

abacusgroup.com/products/

Vendor Details

Company Name

Brightlink

Founded

2009

Country

United States

Website

www.brightlink.com/voice/

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

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