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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The product has been meticulously crafted with Shariah Banking principles in mind, rather than being an offshoot of traditional interest-based solutions. It boasts over 12 years of maturity, validated through extensive field testing. This comprehensive offering includes modules for CORE banking, Investment management, Finance, Trade Finance, Customer Information File (CIF), Limit & Sanction Management, Collateral Management, Teller services, Internet banking, Management Information Systems (MIS), and more. The team behind this innovation possesses profound domain expertise, with approximately 200 person-years dedicated to its development. A diverse group of professionals, including bankers, Shariah Scholars, analysts, technical leads, and software engineers, contributed to this collaborative effort. The system is designed to be modular and resilient, making it adaptable for international markets. It provides flexible support for various delivery channels and necessary interfacing options, ensuring versatility in implementation. Additionally, its underlying technology platform is robust, utilizing .NET C# and Oracle RDBMS, which are highly regarded in the financial sector for their reliability and performance. This combination of factors makes the solution not only functional but also one that is primed for future growth and adaptability.

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Stackpile No 

Integrations

Stackpile Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10000 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Millennium Information Solution

Founded

1996

Country

Bangladesh

Website

www.mislbd.com

Vendor Details

Company Name

Castle Creative Services

Founded

1981

Country

United States

Website

www.castlecreative.com/tellergraph.htm

Product Features

Banking

ATM Management Yes 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union No 
Investment Banking Yes 
Multi-Branch Yes 
Online Banking Yes 
Private Banking No 
Retail Banking Yes 
Risk Management Yes 
Securities Management Yes 
Transaction Monitoring Yes 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

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