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Description

The product has been meticulously crafted with Shariah Banking principles in mind, rather than being an offshoot of traditional interest-based solutions. It boasts over 12 years of maturity, validated through extensive field testing. This comprehensive offering includes modules for CORE banking, Investment management, Finance, Trade Finance, Customer Information File (CIF), Limit & Sanction Management, Collateral Management, Teller services, Internet banking, Management Information Systems (MIS), and more. The team behind this innovation possesses profound domain expertise, with approximately 200 person-years dedicated to its development. A diverse group of professionals, including bankers, Shariah Scholars, analysts, technical leads, and software engineers, contributed to this collaborative effort. The system is designed to be modular and resilient, making it adaptable for international markets. It provides flexible support for various delivery channels and necessary interfacing options, ensuring versatility in implementation. Additionally, its underlying technology platform is robust, utilizing .NET C# and Oracle RDBMS, which are highly regarded in the financial sector for their reliability and performance. This combination of factors makes the solution not only functional but also one that is primed for future growth and adaptability.

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.