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Description
AVOXI Genius is a cloud-based call center software that is efficient, budget-friendly, and user-friendly. It allows you to effortlessly oversee your business communications through a straightforward, web-based contact center interface. This innovative platform uniquely combines your voice service with your contact center solution, offering virtual phone numbers that can be activated instantly in over 170 countries. With pricing beginning at just $19.99 per user, AVOXI Genius stands out as one of the most cost-effective options available globally. Additionally, for a limited time, you can enjoy two months free with your subscription, making it an even more enticing choice for businesses looking to enhance their communication capabilities.
Description
nGeniusPULSE offers essential insights into the rapidly changing IT landscape, ensuring that your critical business services maintain their availability, reliability, and performance across diverse multi-cloud settings. It proactively detects potential issues that could affect remote users, whether they are connected via Ethernet or Wi-Fi, thereby safeguarding the user experience. By integrating real-time wire-data analysis through the nGeniusONE Service Assurance platform with synthetic testing and infrastructure health assessments from user locations, NETSCOUT has established a benchmark in monitoring and visibility. This comprehensive approach equips IT teams with the tools necessary to enhance the quality of the end-user experience. Additionally, interactive dashboards with drill-down functionalities present the outcomes of ongoing automated testing, illustrating both the scope and impact of any identified issues, which aids in strategic decision-making. This level of visibility is crucial for organizations striving to maintain a seamless operation in a complex digital environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Dynamics 365
Yes
Odoo
Yes
Salesforce
Yes
SuiteMaster
Yes
Zendesk
Yes
Zoho CRM
Yes
Integrations
Microsoft Dynamics 365
No
Odoo
No
Salesforce
No
SuiteMaster
No
Zendesk
No
Zoho CRM
No
Pricing Details
$19.99/month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AVOXI
Founded
2001
Country
United States
Website
www.avoxi.com
Vendor Details
Company Name
NETSCOUT
Founded
1984
Country
United States
Website
www.netscout.com/product/ngeniuspulse
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
No
Encryption
No
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
No
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
Yes
Voice Mail
Yes
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
No
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
Product Features
Application Performance Monitoring (APM)
Baseline Manager
No
Diagnostic Tools
No
Full Transaction Diagnostics
No
Performance Control
No
Resource Management
No
Root-Cause Diagnosis
No
Server Performance
No
Trace Individual Transactions
No
Cloud Workload Protection
Anomaly Detection
No
Asset Discovery
No
Cloud Gap Analysis
No
Cloud Registry
No
Data Loss Prevention (DLP)
No
Data Security
No
Governance
No
Logging & Reporting
No
Machine Learning
No
Security Audit
No
Workload Diversity
No
