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Description

Enhance your business management by utilizing AVANSER's real-time call tracking system. Monitoring each incoming call empowers you to make more strategic choices, assess the performance and return on investment of your marketing efforts, and gain immediate insights into your internal operations and procedures. Furthermore, AVANSER offers a comprehensive collection of tools designed for call management, seamless integrations, and advanced analytics, ensuring you have everything you need to optimize your communication strategies.

Description

Automated Call Intelligence enables businesses to extract valuable insights from the interactions between their most crucial assets: employees and customers. By streamlining QA processes, it allows for the quick identification of training needs for agents and enhances overall team performance. It also ensures adherence to regulatory and privacy standards, effectively managing associated risks. Users can conveniently pause or resume calls and receive notifications about potential compliance concerns. This solution provides in-depth insights from customer interactions, equipping businesses with the necessary tools to assess and enhance customer engagement and experience. By employing advanced sentiment analysis, campaign tracking, topic exploration, and segmentation, it offers a comprehensive understanding of customer feedback and preferences. Additionally, CallN simplifies the processes of call recording and tagging, allowing users to easily categorize their calls while establishing custom rules to reduce redundant tasks, ensuring efficiency in managing communication. Leveraging these capabilities, businesses can make informed decisions that drive growth and customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acquisio Yes 
AgencyAnalytics Yes 
Google Ads Yes 
Google Analytics Yes 
Gorilla Dash Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Meritto Yes 
Microsoft Advertising Yes 
Nekton.ai Yes 
Optima Yes 
Partnerize Yes 
ReportGarden Yes 
Salesforce Yes 
Sugar Sell Yes 
Wufoo Yes 
Zoho Analytics Yes 
xPlan Yes 

Integrations

Acquisio No 
AgencyAnalytics No 
Google Ads No 
Google Analytics No 
Gorilla Dash No 
HubSpot CRM No 
HubSpot Customer Platform No 
Meritto No 
Microsoft Advertising No 
Nekton.ai No 
Optima No 
Partnerize No 
ReportGarden No 
Salesforce No 
Sugar Sell No 
Wufoo No 
Zoho Analytics No 
xPlan No 

Pricing Details

Pay only for what you use! The more call volume you have the cheaper the prices available. Portal Access provided Free with numbers purchased. Advanced features available to be purchased.
Free Trial No 
Free Version No 

Pricing Details

$13.50 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AVANSER

Founded

2003

Country

Australia

Website

www.avanser.com.au

Vendor Details

Company Name

CallN

Founded

2012

Country

Australia

Website

calln.com

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture No 
Lead Distribution Yes 
Lead Nurturing No 
Lead Scoring Yes 
Lead Segmentation No 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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