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Description
ASC offers innovative solutions that enable users to enhance service quality, safeguard their assets, and respond effectively in emergency situations. Such challenges are routinely faced by businesses and public safety agencies alike. Partnering with ASC allows these organizations to leverage a practical approach that not only captures communication streams but also transforms the overwhelming influx of data into actionable insights that boost productivity while reducing expenses. Recognized globally as a leading software provider in omni-channel recording, quality management, and analytics, ASC caters to a diverse range of businesses with recording necessities, particularly in the realms of contact centers, financial services, and public safety. We specialize in recording, analyzing, and evaluating interactions across various media formats, including fixed-line and mobile calls, chat, video, screen sharing, SMS, and Microsoft Teams Meetings. This comprehensive capability ensures that our clients can maintain high standards of communication and operational efficiency.
Description
Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching.
Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk.
Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data.
Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.
API Access
Has API
API Access
Has API
Integrations
3CLogic
Assembled
Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Operata
Integrations
3CLogic
Assembled
Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Creovai
Frazer Auto Dealer Software
InterForm
Operata
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ASC Technologies
Founded
1964
Country
Germany
Website
asctechnologies.com/english/
Vendor Details
Company Name
Observe.AI
Founded
2017
Country
United States
Website
www.observe.ai/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
