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features
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support

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Description

The implementation of automated billing and contract management is essential for minimizing revenue loss while enhancing customer satisfaction and enabling self-service options. AMCS's comprehensive solution is meticulously designed to navigate the complexities present in the dynamic utilities sector. Automated meter readings are seamlessly integrated into the system and billed according to the customer's contractual guidelines; invoices can be generated digitally or dispatched to a trusted printing service for mailing; customers enjoy the convenience of autopay, online payment methods, or traditional mail. A customizable customer portal allows clients to easily access and manage their accounts, view statements, make payments online, and submit service requests. Furthermore, AMCS's innovative billing and contracts management system streamlines invoicing and payment processing, resulting in more efficient personnel operations while significantly decreasing errors associated with manual data handling. This advancement not only improves operational efficiency but also fosters a more responsive and user-friendly experience for customers.

Description

You have the option to add customer email addresses to Bill & Pay as you gather them, or you can guide your customers to create their own login, where they will provide their email during registration for your access in Bill & Pay. Alternatively, if you prefer a more direct approach, you can send invoice notifications to your customers via text message, though this may incur additional fees. Customers have the ability to log into Bill & Pay and establish automatic payments on a schedule that suits them—be it monthly, weekly, bi-monthly, or aligned with the due date of the invoice, depending on the settings you have configured. These automatic payments will cover the invoice amount, which may fluctuate. Additionally, customers who utilize autopay will receive a receipt via email once their payment is successfully processed. You can choose to print and send invoices either from QuickBooks or directly through Bill & Pay. Alternatively, if you opt to email the invoice, your customers have the flexibility to print it out and mail in their payment via check. Bill & Pay ensures that the entire payment history for each customer is available, regardless of whether the payment was made online or sent through the mail. This comprehensive tracking helps maintain clear records and enhances customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CSP Control Center No 
Datto RMM No 
Datto Workplace No 
DepositFix No 
PayTrace No 

Integrations

CSP Control Center Yes 
Datto RMM Yes 
Datto Workplace Yes 
DepositFix Yes 
PayTrace Yes 

Pricing Details

$999 per month
Free Trial No 
Free Version No 

Pricing Details

$24 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AMCS Group

Founded

2003

Country

Ireland

Website

www.amcsgroup.com/solutions/utility-billing/

Vendor Details

Company Name

Bill & Pay

Founded

1997

Country

United States

Website

www.billandpay.com

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable Yes 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash Yes 
Water Yes 
Work Order Management Yes 

Utility Management Systems

Billing & Invoicing Yes 
Cable Yes 
Customer Management Yes 
Demand Planning No 
Electricity Yes 
Natural Gas Yes 
Plant Management Yes 
Service Call Management Yes 
Trash Yes 
Water Yes 
Work Order Management Yes 
Workforce Management Yes 

Product Features

Accounts Receivable

ACH Payment Processing Yes 
Billing & Invoicing Yes 
Check Processing No 
Collections Management Yes 
Online Payment Processing No 
Overpayment Processing Yes 
Partial Payments Yes 
Receivables Ledger Yes 
Recurring Billing Yes 

Billing and Invoicing

Billing Portal Yes 
Contact Database Yes 
Contingency Billing No 
Customer Portal No 
Customizable Invoices Yes 
Dunning Management Yes 
Hourly Billing No 
Invoice History Yes 
Mobile Payments No 
Multi-Currency No 
Online Invoicing No 
Online Payments Yes 
Payment Processing Yes 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator Yes 

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