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Average Ratings 1 Rating

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support

Description

We recognize the difficulties you face in various business areas and appreciate the core values of your organization. Our approach, which prioritizes value, is tailored to assist clients in swiftly launching an impeccable product into the marketplace. We take pride in facilitating our clients' product development through a commitment to transparency, rapid turnaround times, and ongoing quality assurance throughout the entire process. Our focus is on delivering high-quality products, with our product incubation to delivery processes adhering to the best practices of the Software Development Life Cycle (SDLC) to ensure that customers enjoy an optimal user experience backed by clean, efficient, and scalable code. Each segment of the codebase is thoroughly tested with automated procedures to guarantee reliability. In addition, our industry-experienced product owners provide honest and transparent advice, enabling you to enhance market acceptance and minimize overhead costs, ensuring that your investment is directed wisely. Likewise, our technical professionals can assist in reducing your technical debt through cost-effective strategies, allowing you to accommodate a greater number of customers while keeping expenditures low, ultimately driving your business's success even further.

Description

Enhancesoft is a team of dedicated professionals who are committed to ensuring customer satisfaction. Through our osTicket and support system, we have developed intuitive and effective customer support platforms aimed at helping businesses succeed. Our team consists of individuals who are not only diverse but also share a strong passion for our work and the methods we employ. At Enhancesoft, we are exceptionally selective when it comes to our teammates, prioritizing potential and enthusiasm over mere experience, which is a point of pride for us. We operate as a value-driven organization, embedding high standards into every facet of our operations. Our relentless focus is on addressing genuine challenges faced by our customers, and we aim to do so in a sophisticated manner. Central to our mission is the mantra, "Make Happy Customers," which guides our every action. We don’t merely speak about our commitment to customer satisfaction; we actively demonstrate it through the quality of our products, the excellence of our services, and the comprehensive support we offer. This unwavering dedication to our customers is what sets us apart in the industry and fuels our continuous improvement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace No 
FastWebHost No 
Help Desk Migration No 
Inserve No 
MOCEAN No 
Mochahost No 
NetWatch.ai No 
Relokia No 
The GlobalSolutions No 

Integrations

AWS Marketplace Yes 
FastWebHost Yes 
Help Desk Migration Yes 
Inserve Yes 
MOCEAN Yes 
Mochahost Yes 
NetWatch.ai Yes 
Relokia Yes 
The GlobalSolutions Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TalentXpert

Founded

2000

Country

India

Website

talentxpert.com

Vendor Details

Company Name

Enhancesoft

Website

www.enhancesoft.com

Product Features

Application Lifecycle Management

Administrator Level Control Yes 
Defect Tracking Yes 
Iteration Planning No 
Project Management Yes 
Release Management Yes 
Requirements Review Yes 
Task Management Yes 
Test Case Tracking Yes 
User Level Management Yes 
Version Control No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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