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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AI Answering serves as a round-the-clock AI call center solution tailored for law firms, healthcare providers, home services, and real estate teams. The platform utilizes AI voice agents to handle every incoming call immediately, accurately identify the caller's intent, gather structured information, schedule appointments based on real-time calendar availability, and route or escalate calls according to the predefined rules established by the user. Each call generates a searchable transcript, an audio recording, an AI-generated summary, and an updated contact record for future reference. A centralized dashboard provides real-time monitoring of call volume, escalation rates, appointments scheduled, and average handling times. Additionally, your team can configure outbound sequences, which the AI will then execute for follow-ups, reminders, and client reactivation efforts. Role-based access control ensures that specific permissions for viewing, creating, and updating are set for each module. The platform is SOC 2 Type II compliant and adheres to HIPAA standards, with Business Associate Agreements readily available for users. Notably, AI Answering is accessible in both English and Spanish, catering to a diverse clientele and enhancing communication.

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Adobe Commerce No 
AfterShip No 
Amazon Connect No 
Autocab No 
Curb Business No 
Dixa No 
Epsilon Data No 
FortiVoice No 
HubSpot CRM No 
Lang.ai No 
Linc No 
Loop Subscriptions No 
Microsoft Dataverse No 
Ordergroove No 
Richpanel No 
Route No 
Siena No 
Skio No 
Zowie No 

Integrations

Adobe Commerce Yes 
AfterShip Yes 
Amazon Connect Yes 
Autocab Yes 
Curb Business Yes 
Dixa Yes 
Epsilon Data Yes 
FortiVoice Yes 
HubSpot CRM Yes 
Lang.ai Yes 
Linc Yes 
Loop Subscriptions Yes 
Microsoft Dataverse Yes 
Ordergroove Yes 
Richpanel Yes 
Route Yes 
Siena Yes 
Skio Yes 
Zowie Yes 

Pricing Details

$997/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AI Answering

Founded

2026

Country

United States

Website

www.aianswering.ai/

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Alternatives

Alternatives

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Mandally Technologies S.R.L.S.