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Description
The era when IT merely supported business operations has transformed, as technology now serves as the driving force behind organizational success. Among the key components of a robust IT framework are databases, which must ensure high availability and stringent security measures. Advanced applications not only enhance productivity but also lead to significant cost savings for businesses. Information Dynamics possesses extensive expertise in designing, developing, and implementing a wide range of applications tailored to specific needs. Moreover, we offer specialized HR solutions that empower organizations to be prepared for the future and aligned with market demands. Our services also encompass entry-level recruitment, complemented by comprehensive training and development programs. IDHRBS stands out as a holistic provider of all HR-related services, dedicated to addressing diverse client needs. As your committed HR partner, our knowledgeable team works diligently to surpass client expectations and functions as an integrated ally in achieving their goals. In this ever-evolving landscape, collaborating with a reliable HR partner can be crucial for sustained success.
Description
Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.
API Access
Has API
No
API Access
Has API
No
Integrations
3CX
No
Act!
No
COZYROC SSIS+ Suite
No
Cisco Webex
No
ConnectWise Automate
No
Digital.ai Continuum
No
Facebook
No
Jira Service Management
No
KashFlow
No
Microsoft 365
No
Integrations
3CX
Yes
Act!
Yes
COZYROC SSIS+ Suite
Yes
Cisco Webex
Yes
ConnectWise Automate
Yes
Digital.ai Continuum
Yes
Facebook
Yes
Jira Service Management
Yes
KashFlow
Yes
Microsoft 365
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$55.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Information Dynamics
Founded
1995
Country
India
Website
infodynamic.net
Vendor Details
Company Name
Halo Service Solutions
Founded
1994
Country
United Kingdom
Website
haloservicedesk.com
Product Features
Logistics
3PL
Yes
Barcoding / RFID
Yes
CRM
Yes
Container Tracking
Yes
Cross Docking
Yes
Fleet Management
No
Inventory Management
Yes
Order Management
Yes
Purchasing
No
Scheduling
Yes
Shipping Management
Yes
Transportation Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
