Average Ratings 163 Ratings
Average Ratings 1 Rating
Description
Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.
Description
It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft 365
Yes
Active Directory
Yes
Azure App Service
No
Azure DevOps
No
Azure Marketplace
Yes
Dynamics 365 Commerce
No
Google Authenticator
Yes
Google Workspace
Yes
Jira Service Management
No
Microsoft Entra ID
Yes
Integrations
Microsoft 365
Yes
Active Directory
No
Azure App Service
Yes
Azure DevOps
Yes
Azure Marketplace
No
Dynamics 365 Commerce
Yes
Google Authenticator
No
Google Workspace
No
Jira Service Management
Yes
Microsoft Entra ID
No
Pricing Details
$595 for 500 domain users/year
Free Trial
Yes
Free Version
Yes
Pricing Details
$40/agent
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ManageEngine
Founded
1996
Country
United States
Website
www.manageengine.com/products/self-service-password/self-service-reset-password-management-solution.html
Vendor Details
Company Name
ALVAO
Founded
1999
Country
United States
Website
www.alvao.com
Product Features
Password Management
Credential Management
Yes
Multifactor Authentication
Yes
Password Generator
No
Password Reset
Yes
Password Synchronization
Yes
Single Sign On
Yes
User Management
No
Self-Service Password Reset (SSPR)
Access Control
Yes
Alerts / Notifications
Yes
Application Security
Yes
Compliance Management
Yes
Credential Management
Yes
Employee Directory
Yes
Group Passwords
No
Password Database
No
Password Management
Yes
Reminders
Yes
Reporting / Analytics
No
Single Sign On
Yes
Two-Factor Authentication (2FA)
Yes
Single Sign On
Biometric
Yes
Credential Management
Yes
Identity Federation
No
Multifactor Authentication
Yes
Password Management
Yes
Policy Management
No
Social Sign On
No
User Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
