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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

8x8 Work delivers a comprehensive communications suite that unifies calling, messaging, meetings, and AI-powered productivity features into one platform. Teams can benefit from enterprise-grade PBX capabilities, advanced call handling, SMS, and global coverage powered by machine learning to maintain crystal-clear connections. The platform goes beyond simple calling by offering video conferencing with built-in collaboration tools like polls, whiteboards, and automated meeting transcripts. Messaging, team chat, and file sharing keep workflows moving asynchronously, ensuring alignment even across distributed workforces. Its AI-powered capabilities capture insights from calls, chats, and meetings, making information accessible without adding manual overhead. Additionally, the platform offers seamless integration with leading applications such as Microsoft Teams, Salesforce, and Zendesk to unify work across multiple tools. Security and compliance are central, with certifications including HIPAA, PCI DSS, SOC 2, and GDPR adherence. For organizations seeking a scalable, reliable, and secure solution, 8x8 empowers them to modernize communication while driving collaboration and customer engagement.

Description

Enhance your revenue by engaging with customers through a versatile multi-channel conversational relationship platform. Interact with visitors on your site through various methods including voice calls, live chat, two-way texting, video communications, and social media messaging, all from a single tool. This solution is compatible with any website and can boost your conversion rates by as much as 75%. Incorporate a dedicated business line and a virtual phone system into your personal device through our easy-to-use web portal or mobile app. You can set up an IVR system, design your call flow, and activate call forwarding to ensure that no customer inquiries go unanswered. Engage with your clients effortlessly via SMS text messaging; with just a simple click on the Voizee widget on your website, clients can initiate a text conversation, and you can respond promptly. Unify all your customer interactions into a single, cohesive dashboard, regardless of the communication channel being used, ensuring streamlined management of conversations and improved customer service. By consolidating your communication efforts, you can foster stronger relationships and drive higher customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Video Meetings Yes 
Axis LMS No 
ChatGPT No 
ClickFunnels No 
Contact Form 7 No 
Gmail Yes 
Google Analytics No 
Google Calendar Yes 
Google Workspace Yes 
Gravity Forms No 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Salesforce Yes 
ServiceNow Yes 
Twilio No 
WordPress No 
Zapier No 

Integrations

8x8 Video Meetings No 
Axis LMS Yes 
ChatGPT Yes 
ClickFunnels Yes 
Contact Form 7 Yes 
Gmail No 
Google Analytics Yes 
Google Calendar No 
Google Workspace No 
Gravity Forms Yes 
Microsoft 365 No 
Microsoft Outlook No 
Microsoft Teams No 
Salesforce No 
ServiceNow No 
Twilio Yes 
WordPress Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$16 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

8x8

Founded

1987

Country

United States

Website

www.8x8.com

Vendor Details

Company Name

Voizee

Founded

2021

Website

voizee.com

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition No 
Mobile Access Yes 
Virtual Call Center No 
Web Conferencing Yes 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications Yes 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions Yes 
Web Conferencing Yes 

Team Chat

End-to-End Encryption (E2EE) No 
File Sharing No 
Groups / Channels No 
Payments No 
Search / Filter No 
Self-Destructing Messages No 
Stickers / GIFs No 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

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