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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

By utilizing your personalized labels, you can seamlessly input information into 8D Manager, which promptly saves your entries and updates your reports automatically. As you enter new data, the system streamlines the process by allowing you to replicate a prior corrective action report for efficiency. Additionally, 8D Manager features customizable drop-down lists for faster data input, and if you have a pre-existing spreadsheet, you can effortlessly import that data into the application. Your corrective action process can also incorporate external documents like customer feedback, failure analyses, images, and more. With 8D Manager, you can create hyperlinks to all relevant supporting files within your report, ensuring that everything is easily accessible in one centralized location. For sensitive actions that you prefer to keep confidential from printed or emailed reports, you have the option to conceal specific actions. This functionality allows you to maintain comprehensive documentation for internal purposes while having the discretion to exclude certain details from external distributions. Moreover, the user-friendly interface ensures that both novices and experienced users can navigate the system with ease, enhancing overall productivity.

Description

The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Access Yes 

Integrations

Microsoft Access No 

Pricing Details

$89 per month
Free Trial No 
Free Version No 

Pricing Details

$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

8D Manager

Website

www.quality-assurance-solutions.com/8D-Manager.html

Vendor Details

Company Name

isoTracker Solutions Ltd

Founded

2004

Country

United Kingdom

Website

www.isotracker.com

Product Features

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 
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