Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
By utilizing your personalized labels, you can seamlessly input information into 8D Manager, which promptly saves your entries and updates your reports automatically. As you enter new data, the system streamlines the process by allowing you to replicate a prior corrective action report for efficiency. Additionally, 8D Manager features customizable drop-down lists for faster data input, and if you have a pre-existing spreadsheet, you can effortlessly import that data into the application. Your corrective action process can also incorporate external documents like customer feedback, failure analyses, images, and more. With 8D Manager, you can create hyperlinks to all relevant supporting files within your report, ensuring that everything is easily accessible in one centralized location. For sensitive actions that you prefer to keep confidential from printed or emailed reports, you have the option to conceal specific actions. This functionality allows you to maintain comprehensive documentation for internal purposes while having the discretion to exclude certain details from external distributions. Moreover, the user-friendly interface ensures that both novices and experienced users can navigate the system with ease, enhancing overall productivity.
Description
The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Access
No
Pricing Details
$89 per month
Free Trial
No
Free Version
No
Pricing Details
$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
8D Manager
Website
www.quality-assurance-solutions.com/8D-Manager.html
Vendor Details
Company Name
isoTracker Solutions Ltd
Founded
2004
Country
United Kingdom
Website
www.isotracker.com
Product Features
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No