Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

4PSite streamlines the process of gathering orders from various stores and channels into a cohesive interface, providing a comprehensive view of your entire operations. It features a centralized Inventory Manager designed for your stores and channels, ensuring precision in inventory management. The platform also includes a web-based fulfillment system that facilitates the automatic breakdown and transmission of orders to fulfillment centers, while efficiently capturing shipping and tracking information. Additionally, 4PSite seamlessly integrates with major shipping carriers to enhance logistics. With its Warehouse Management System (WMS), 4PSite offers increased flexibility and control over the fulfillment and picking processes, thereby optimizing your workflow. The Customer Relationship Management (CRM) tool included in 4PSite fosters effective communication with customers and automates the sales cycle, significantly boosting productivity. Furthermore, manage your financials effortlessly as part of 4PSite’s comprehensive, cloud-based multi-channel order management solution, designed to elevate overall business performance. This holistic approach ensures that you can focus on growth while maintaining operational efficiency.

Description

The era when customer service was confined solely to phone calls is over, and it will not return. Nowadays, companies face the challenge of engaging with customers through various platforms such as email, chat, and social media. Customers now anticipate seamless communication through their preferred channels without resorting to phone calls. Despite many organizations striving to offer multi-channel support, the level of service remains highly variable. While a significant number of businesses acknowledge the necessity for multi-channel customer service, effective and uniform implementation in their call centers remains elusive. Often, customers find themselves compelled to use the phone if they seek substantial help. The inconsistency in service across these different channels can be attributed to organizations, whether by choice or not, inadvertently segregating these channels into distinct groups, which leads to disjointed customer experiences. Consequently, this fragmentation hinders the ability to provide cohesive and reliable support across all communication avenues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Brandboom Yes 
Walmart Yes 

Integrations

Brandboom No 
Walmart No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

4Psite

Country

United States

Website

4psite.com

Vendor Details

Company Name

AireSpring

Founded

2001

Country

United States

Website

airespring.com/airecontact-a-call-center-platform-for-multi-channel-customer-interactions/

Product Features

Order Management

Back Order Management Yes 
Catalog Management No 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders No 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Alternatives

Alternatives