Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The 446 Plattform® provides a comprehensive view of your operational processes. With user-friendly tools, you can effortlessly design visually supported workflows. This platform allows for the simplification and standardization of both processes and teamwork. Additionally, you can oversee your digitalized processes in real-time and customize them according to your specific requirements. The Process Management module serves as a versatile tool for creating and configuring workflows related to various tasks, events, and definitions. Utilize the Process Monitor to keep track of processes as they unfold. Meanwhile, the Order Management module enables you to systematically organize information such as inquiries, issues, offers, orders, complaints, and modifications through structured forms. You can also develop tailored schemas for different types of orders. For each of these schemas, a corresponding process can be established, which dictates the order of operations. Moreover, you can illustrate dependencies, such as a follow-up order, by creating links between different orders. This functionality allows you to connect an order to a quote or relate a change request to the pertinent malfunction report or problem description, enhancing your overall workflow efficiency and clarity. By effectively managing these components, you can improve productivity and ensure a seamless operational experience.
Description
Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19.00/month/user
* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Isonet
Founded
1994
Country
Switzerland
Website
www.isonet.ch/en/
Vendor Details
Company Name
Focus Telecom
Founded
2008
Country
Poland
Website
www.focustelecom.pl/en
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes