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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The 446 Plattform® provides a comprehensive view of your operational processes. With user-friendly tools, you can effortlessly design visually supported workflows. This platform allows for the simplification and standardization of both processes and teamwork. Additionally, you can oversee your digitalized processes in real-time and customize them according to your specific requirements. The Process Management module serves as a versatile tool for creating and configuring workflows related to various tasks, events, and definitions. Utilize the Process Monitor to keep track of processes as they unfold. Meanwhile, the Order Management module enables you to systematically organize information such as inquiries, issues, offers, orders, complaints, and modifications through structured forms. You can also develop tailored schemas for different types of orders. For each of these schemas, a corresponding process can be established, which dictates the order of operations. Moreover, you can illustrate dependencies, such as a follow-up order, by creating links between different orders. This functionality allows you to connect an order to a quote or relate a change request to the pertinent malfunction report or problem description, enhancing your overall workflow efficiency and clarity. By effectively managing these components, you can improve productivity and ensure a seamless operational experience.

Description

Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.00/month/user
* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Isonet

Founded

1994

Country

Switzerland

Website

www.isonet.ch/en/

Vendor Details

Company Name

Focus Telecom

Founded

2008

Country

Poland

Website

www.focustelecom.pl/en

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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