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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In addition to ensuring compliance with Strong Customer Authentication (SCA) as mandated by PSD2, the new 3DS 2.0 protocol offers a variety of advantages, particularly for mobile payment systems. Its enhanced design significantly improves the user experience on mobile devices, as it is fully compatible with mobile wallet applications and facilitates in-app transactions seamlessly. This upgrade not only enhances usability on mobile platforms but also extends to non-browser-based environments, improving overall integration for users. Additionally, merchants will only need to implement extra authentication measures when the transaction risk is assessed as high, which is expected to occur in a minimal number of cases. Moreover, the incorporation of biometric authentication within the merchant's application is likely to be perceived as a standard and effective security feature, further enhancing user trust and satisfaction. Ultimately, these improvements aim to create a smoother and more secure payment experience for consumers.

Description

NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem. At its core are three integrated tools: Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting. ScanX – A risk assessment engine for KYC, KYB, and AML compliance. MonitorX – Continuous monitoring that provides real-time oversight of merchant risk. Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter. Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces. Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Sign No 
CatalystPay Yes 
Hyperise No 
Kurv Yes 
LiveChat No 
Microsoft Outlook No 
NMI Merchant Central No 
Refold No 
Zapier No 

Integrations

Adobe Acrobat Sign Yes 
CatalystPay No 
Hyperise Yes 
Kurv No 
LiveChat Yes 
Microsoft Outlook Yes 
NMI Merchant Central Yes 
Refold Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1,499 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

3D Secure

Website

3dsecure2.com

Vendor Details

Company Name

NMI

Country

United States

Website

www.nmi.com/products/merchant-relationship-management/

Product Features

Authentication

Biometric No 
Credential Management No 
Knowledge-Based Authentication No 
Mobile Authentication No 
Multifactor Authentication No 
Out-of-Band Authentication No 
Policy Management No 
Self Service Portal No 
Single Sign On No 
Social Sign On No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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