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Description
The 365Ticketing software streamlines the process of resolving incidents in alignment with the established agreements with partners, known as Service Level Agreements (SLAs). Once an incident ticket is generated, it is promptly directed to the appropriate personnel, who receive notifications via email. The software tracks the intervention duration, which is then validated by the end-user, serving as the basis for invoicing the client. With a diverse range of reports available in the ticketing system, users can investigate the root causes of incidents, ultimately helping to decrease their frequency. Additionally, the application aids in enhancing both response times and employee productivity, leveraging the insights and historical data it provides. By facilitating quick responses and efficient ticket resolutions in accordance with SLAs, the 365Ticketing system plays a crucial role in boosting overall productivity. Furthermore, continuous analysis and improvements can foster a proactive approach to incident management, leading to sustained operational excellence.
Description
Teamwork Desk is a comprehensive helpdesk solution that allows you to efficiently oversee your incoming communications and ticketing process from initiation to resolution, all while remaining unobtrusive to the customer. Serving as a centralized support hub for creating help documents and managing inbound inquiries, Teamwork Desk enhances your ability to provide outstanding customer service, enabling quicker problem resolution and allowing customers to access answers, receive support, and monitor their tickets from any device. The Helpdesk Ticketing System offered by Teamwork ensures that your team has complete visibility into all customer interactions in one unified platform, preventing important details from getting lost in fragmented emails and facilitating exceptional support at scale. By transforming emails into tickets, you can foster a more collaborative environment, allowing your team to track, manage, and organize customer interactions from a single location, ultimately making them more responsive and improving the overall customer experience. This streamlined approach not only enhances communication but also significantly contributes to customer satisfaction and loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
Campaign Monitor
No
Constant Contact
No
Constant Contact Lead Gen & CRM
No
Help Desk Migration
No
HubSpot CRM
No
HubSpot Customer Platform
No
HubSpot Data Hub
No
HubSpot Marketing Hub
No
Integrately
No
Mailchimp
No
Integrations
Campaign Monitor
Yes
Constant Contact
Yes
Constant Contact Lead Gen & CRM
Yes
Help Desk Migration
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Data Hub
Yes
HubSpot Marketing Hub
Yes
Integrately
Yes
Mailchimp
Yes
Pricing Details
$17.00/month/user
Free Trial
No
Free Version
No
Pricing Details
$7 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Soft Pepper
Country
Romania
Website
www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12
Vendor Details
Company Name
Teamwork.com
Founded
2007
Country
Ireland
Website
www.teamwork.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
