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Description

Effective communication through messengers relies on the strategic implementation of Use Cases and advanced technology. The 360dialog Messenger Communication Platform, along with the WhatsApp Messaging API, serves as your solution for executing impactful Use Cases, whether through API or on-premise integrations with unified messaging CRM systems. By linking contacts and relevant contextual information to your Messenger, you can enhance your personalized communication efforts. With powerful automation tools and a highly efficient messaging API boasting a 100% message delivery rate, you can ensure seamless interactions. Additionally, by utilizing WhatsApp, the platform most familiar to your team, you can maintain accessibility for both current and future members. There's no need for additional applications; simply integrate your HR solution through the 360dialog API, enabling features like time tracking or HR services directly via WhatsApp, thus streamlining your operational efficiency. This integration not only enhances communication but also improves overall productivity.

Description

Sunshine Conversations serves as a messaging platform designed for business communication, enabling users to consolidate messages from various channels into a cohesive conversation while also facilitating the creation of interactive messaging experiences across multiple platforms. The landscape of communication has undergone a significant transformation, with messaging applications such as Facebook Messenger, WhatsApp, and WeChat amassing over 5 billion accounts globally, allowing individuals to connect more intimately with loved ones regardless of geographical barriers. Businesses recognize the necessity of engaging with their customers through the channels they prefer. However, the increasing variety of communication platforms and the rapid pace of technological advancements have made it increasingly challenging to oversee interactions across these diverse channels. As bots, artificial intelligence, and interactive features gain prominence in messaging, these platforms are swiftly transitioning from simple communication tools to essential business environments. This evolution highlights the critical need for businesses to adapt and evolve their communication strategies in order to thrive in a rapidly changing digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Bird No 
Forethought No 
Help Scout No 
Ideta No 
Indigo.ai No 
Lorikeet No 
Meya No 
Mindsay No 
Môveo AI No 
Stripe No 
Termii Yes 
Ultimate No 
WeChat No 
Zendesk Explore No 
Zendesk Guide No 
Zendesk Sell No 
Zendesk Talk No 
Zowie No 

Integrations

Axis LMS No 
Bird Yes 
Forethought Yes 
Help Scout Yes 
Ideta Yes 
Indigo.ai Yes 
Lorikeet Yes 
Meya Yes 
Mindsay Yes 
Môveo AI Yes 
Stripe Yes 
Termii No 
Ultimate Yes 
WeChat Yes 
Zendesk Explore Yes 
Zendesk Guide Yes 
Zendesk Sell Yes 
Zendesk Talk Yes 
Zowie Yes 

Pricing Details

€49 per month
Free Trial Yes 
Free Version No 

Pricing Details

$145 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

360dialog

Country

Germany

Website

www.360dialog.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/platform/conversations/

Product Features

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking No 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs No 
Drip Campaigns No 
Dynamic Content No 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation No 
Social Marketing No 
Website Visitor Tracking No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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