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Description

360 CallAnchor is an innovative mobile application designed for tracking calls, effortlessly recording and logging every inbound and outbound conversation made by employees on their personal mobile devices. This application meticulously captures all pertinent call information, such as timestamps, call direction, outcomes, user details, and voice recordings, seamlessly integrating this data with the relevant CRM entries or displaying it on a centralized dashboard. There’s no need for employees to switch SIM cards or use unfamiliar dialers; they can continue using their existing phones without needing to learn new systems or applications. Furthermore, 360 CallAnchor is fully compatible with major platforms like Salesforce, Hubspot, Zoho, and Microsoft Dynamics 365, enhancing its utility across various business environments. This versatility ensures that organizations can easily implement the tool without disrupting existing workflows.

Description

See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use. Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour. Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses. The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Cisco Unified Border Element (CUBE) No 
Cisco Unified Communications Manager No 
Cisco Unified Contact Center No 
Cisco Unity Connection No 
Cisco Webex Calling No 
HubSpot CRM Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams No 
Salesforce Yes 
Zoho CRM Yes 

Integrations

Cisco Unified Border Element (CUBE) Yes 
Cisco Unified Communications Manager Yes 
Cisco Unified Contact Center Yes 
Cisco Unity Connection Yes 
Cisco Webex Calling Yes 
HubSpot CRM No 
Microsoft Dynamics 365 No 
Microsoft Teams Yes 
Salesforce No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

360 Degree Cloud Technologies

Founded

2012

Website

360callanchor.com

Vendor Details

Company Name

VoIP Detective

Founded

2019

Country

United States

Website

www.voipdetective.com

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording No 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

VoIP Monitoring

Alerts / Notifications Yes 
Call Detail Record (CDR) Analysis Yes 
Call Quality Monitoring Yes 
IP SLA Monitoring No 
Jitter Testing Yes 
Latency Monitoring Yes 
MOS Monitoring Yes 
Packet Loss Monitoring Yes 
QoS Monitoring Yes 
Reporting / Analytics Yes 
Troubleshooting Yes 

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