Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
360 CTI is an innovative telephony solution integrated with Salesforce, utilizing AI technology to manage calls with accuracy, streamline the calling process through AI-driven agents, and enhance the overall productivity and effectiveness of your team. Additionally, this solution is designed to adapt to the unique needs of your organization, ensuring optimal communication and collaboration.
Description
Dynamics Telephony unifies your telephone system with Dynamics 365
- Auto-lookup of customer in Dynamics 365 before you answer call
- Telephone controls embedded in Dynamics 365 (answer, transfer, etc.)
- Dial contacts directly from Dynamics 365 with a single click
- Full interaction history logged in Dynamics 365
- Telephone statistics unified with CRM data in Dynamics 365
- Incoming calls blended with Omnichannel
- Call outcome buttons automatically schedules follow-up activity
- All statistics available in Dynamics 365 dashboards and reports
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
8x8
No
8x8 Contact Center
No
Asterisk
No
Avaya Aura
No
Avaya Cloud Office
No
Avaya Experience Platform
No
Cisco AnyConnect
No
Cisco CX Cloud
No
Cisco Finesse
No
FreePBX
No
Integrations
8x8
Yes
8x8 Contact Center
Yes
Asterisk
Yes
Avaya Aura
Yes
Avaya Cloud Office
Yes
Avaya Experience Platform
Yes
Cisco AnyConnect
Yes
Cisco CX Cloud
Yes
Cisco Finesse
Yes
FreePBX
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
360 Degree Cloud Technologies
Founded
2012
Country
United States
Website
360degreecloud.com
Vendor Details
Company Name
Dynamics Telephony
Founded
2014
Country
Ireland
Website
www.dynamicstelephony.co.uk
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Telephony
Auto-Dialer
Yes
Call Center Management
No
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes