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Average Ratings 4 Ratings
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Description
Instead of attempting to reach out to your customers through phone calls, consider sending them a text message instead. With a two-way texting tool, you can effortlessly send, receive, and manage your business text message conversations. If customers aren't answering your calls, there are likely valid reasons behind it. Utilize Business Text Messaging to enhance your communication with customers, as many prefer texting as their primary means of interaction. This familiar method allows them to engage with you on their preferred platforms, like SMS, WhatsApp, or Messenger, ultimately leading to a better customer experience. It's essential to keep dialogues active even when customers leave your website or end a live chat, as these interactions can easily be lost, especially on mobile devices. By using text messaging, you can maintain the dialogue and manage it seamlessly in your inbox. Strengthening your relationships with customers is crucial, and they will appreciate having your number saved in their contacts for easy access in the future. Ultimately, fostering these connections can lead to increased customer satisfaction and loyalty over time.
Description
360 SMS App is a Salesforce- and Zoho-native, AI-powered messaging solution built to modernize digital engagement across 15+ channels. Trusted by 60k+ users in 100+ countries, it’s delivered 10+ years of results and holds a 4.98/5 AppExchange rating backed by 1,200+ reviews.
Work where your data lives: inside Salesforce records. Sales, marketing, and service teams can run 1:1 conversations, bulk campaigns, automated drips, surveys, and AI chatbots without switching tools or losing context. Support SMS plus the most-used chat apps—WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—with every message automatically logged to Leads, Contacts, Cases, Opportunities, and custom objects for a complete customer timeline.
Launch fast with no-code automation, or scale with Salesforce Flows, APIs, and integrations for enterprise-grade use cases. Use AI and AI agents at every stage of the journey—from lead capture and qualification to reminders, follow-ups, renewals, and support updates—so engagement stays timely and personalized.
Built-in AI helps teams respond faster and stay on brand with real-time translation, smart reply suggestions, message refinement, template quality scoring, conversation summaries, and next-best-action recommendations. Teams get more done with fewer clicks, while managers gain consistency across outreach and service conversations.
Compliance is built in: manage opt-ins/opt-outs, selective consent, and future-proof policies using custom fields and rules. AI chatbots further reduce workload by answering FAQs, qualifying leads, scheduling meetings, and routing conversations to the right team when human help is needed.
From healthcare and financial services to education and retail, 360 SMS turns Salesforce into a connected messaging hub—helping
API Access
Has API
Yes
API Access
Has API
No
Integrations
CRMJIO
No
LiveChat
Yes
Salesforce
No
Telegram
Yes
WhatsApp
Yes
Zoho CRM
No
Integrations
CRMJIO
Yes
LiveChat
No
Salesforce
Yes
Telegram
No
WhatsApp
No
Zoho CRM
Yes
Pricing Details
$100 per month
Free Trial
No
Free Version
No
Pricing Details
$20 or $7 per month
Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
2way Message
Founded
2020
Country
United Kingdom
Website
2way.app/
Vendor Details
Company Name
360 SMS APP
Founded
2012
Country
United States
Website
360smsapp.com
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
