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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

1Channel's Return & Claims Management Software efficiently manages sales returns across various levels, including retailers, distributors, super stockists, and field sales, by generating automatic credit notes upon approval from the appropriate authority within the hierarchy. Claims related to damaged, expired, or defective stock are processed through a customizable approval pathway that accommodates up to seven levels of authorization, catering to intricate distribution systems. When discrepancies in Goods Receipt Notes (GRN) occur, the system sends out automatic alerts rather than halting the receipt of goods, while any exceptions related to credit limits are flagged for managerial review and adjustment in a single action. Additionally, field teams have the capability to initiate and monitor returns seamlessly using a mobile application during their market visits, enhancing efficiency and responsiveness in the claims process. This comprehensive approach not only streamlines operations but also improves communication across all levels of the distribution chain.

Description

Saleswah CRM goes beyond being a contact management tool. Saleswah CRM is for you if you sell to other businesses, want to set targets, manage territories, have multiple touch points and decision-makers, or if your organization has many customer facing roles. Saleswah CRM is centered around the accounts (companies that you sell to) and contacts (employees). Upload, de-duplication, merge duplicates, tracking and grouping activity history against each is easy. Saleswah supports both "Line functions" and "Staff functions". Salespeople can be organized in a linear hierarchy. You can also have marketing people, call centre staff, and commercial people who do not have sales targets. Hierarchies are used to organize the line functions (sales). Hierarchies serve two purposes. Hierarchies serve two purposes. Two, to establish reporting relationships, approval rules, and other requirements.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Workspace No 
Microsoft 365 No 
QuickBooks Online No 

Integrations

Google Workspace Yes 
Microsoft 365 Yes 
QuickBooks Online Yes 

Pricing Details

Contact us for custom pricing
Free Trial Yes 
Free Version No 

Pricing Details

$15/user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

1Channel

Founded

2014

Country

India

Website

www.1channel.co/return-management-software.html

Vendor Details

Company Name

Anwesha CRM

Founded

2009

Country

India

Website

anwesha.in

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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