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Description
To enhance the patient experience by optimizing communication protocols and workflows, it is essential to involve your call centers in the initiative. Hospital call center representatives serve as a vital connection between patients and healthcare professionals across various departments. Our tailored software solutions are designed for healthcare organizations of varying sizes, addressing communication challenges within the industry effectively. Clients who utilize our hospital call center services have seen a decrease in caller wait times, more efficient exchanges with on-call personnel, and better management of emergency calls through the use of 1Call software. Additionally, medical staff benefit from our secure messaging platform, telehealth features, and seamless EMR integrations that not only improve workflow efficiency but also help to alleviate alarm fatigue in busy healthcare environments. By leveraging these tools, hospitals can create a more responsive and patient-centered communication strategy.
Description
DocClocker is revolutionizing the waiting room experience by providing transparency for patients. You can easily search for healthcare providers nearby who value your time and schedule appointments with them seamlessly. Discover any local provider and access genuine reviews, along with insights into their typical wait times. With DocClocker, you can harness modern tracking and reporting technology right from your smartphone. Utilize the DocClocker clock-in feature to view real-time waiting room updates for providers in your vicinity. Additionally, you can save appointments in the DocClocker calendar and get timely text or email reminders as your appointment date approaches. In a world where fitting 30 patients into 15-minute slots is the norm, we understand that quality healthcare often requires more time than that. Patients recognize this too, so alleviate the stress in your front office by keeping them informed about any delays you may encounter. This proactive approach not only enhances patient satisfaction but also fosters a more efficient healthcare environment.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
1Call
Founded
1976
Country
United States
Website
www.1call.com
Vendor Details
Company Name
DocClocker
Country
United States
Website
docclocker.com
Product Features
Appointment Reminder
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Emergency Notification
Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Product Features
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Waitlist
Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking