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Description
12Bot is a versatile cloud-based platform designed for businesses to manage customer interactions across popular messaging apps like WhatsApp, Instagram, and Facebook. It features AI-enhanced responses, seamless transitions to human agents, intuitive no-code workflows, collaborative team inbox functionalities, lead generation tools, and a comprehensive CRM system. Businesses can effectively execute messaging campaigns, oversee product catalogs and orders, and facilitate booking processes directly through chat. Additionally, the platform provides both web and mobile access, along with API keys and webhooks, and integrates with e-commerce platforms such as Shopify and WooCommerce. Its MCP server enables the connection of AI assistants like Claude and ChatGPT to build customized workflows and automation. Designed specifically for small to medium-sized enterprises, 12Bot caters to various local brands across sectors including retail, food service, real estate, healthcare, and education, ensuring they can enhance their customer engagement strategies. By providing these diverse tools and integrations, 12Bot helps businesses streamline their communication processes and improve overall customer satisfaction.
Description
AutoPilotDM is an online platform designed for Instagram automation, catering to creators, coaches, e-commerce firms, agencies, and local businesses that manage customer interactions on Instagram. Users can design workflows that activate based on comments on specific posts or reels, identified keywords in direct messages, and replies to Stories. These workflows can be configured to either respond publicly or privately, or both, depending on user preferences. Additionally, users have the ability to develop and test their messages, monitor their workflows, and pause automations when needed; there's also a feature for human intervention to handle conversations that require a personal touch. The platform includes an inbox, essential CRM functionalities, automated FAQ responses based on set rules, lead capture forms, performance analytics, customizable templates, and AI-driven responses. Subscribers to higher-tier plans enjoy increased automation capabilities, collaborative inbox features for teams, and the ability to train the AI with specific knowledge. AutoPilotDM integrates with professional Instagram accounts via Meta's Graph API, and an advanced Commerce AI feature linked to Shopify can leverage a store's catalog to provide answers about products. With its comprehensive features, AutoPilotDM streamlines and enhances the efficiency of managing Instagram customer interactions for various types of businesses.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Instagram
Yes
Shopify
Yes
ChatGPT
Yes
Claude
Yes
Facebook
Yes
Model Context Protocol (MCP)
Yes
WhatsApp
Yes
WooCommerce
Yes
Integrations
Instagram
Yes
Shopify
Yes
ChatGPT
No
Claude
No
Facebook
No
Model Context Protocol (MCP)
No
WhatsApp
No
WooCommerce
No
Pricing Details
$20/month
Free plan available. Starter is $20 per month. A 7-day free trial is offered. Higher plans add channels, seats, automation runs and AI credits.
Free Trial
Yes
Free Version
Yes
Pricing Details
7-day free trial
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
12Monday Technologies
Founded
2026
Country
United States
Website
12bot.io
Vendor Details
Company Name
AutoPilotDM
Website
autopilotdm.com
Product Features
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No