Best Application Development Software for Khoros

Domo has become a part of Progress Software, integrating its AI and data platform into Progress' suite of offerings. This cloud-native AI data readiness platform not only enhances but also expands Progress' existing data solutions, fostering significant synergies that facilitate the development of innovative, secure, and scalable AI data readiness solutions on a global scale. These combined strengths will assist clients in transforming fragmented enterprise data and insights into governed, AI-ready intelligence, thus elevating the security, governance, and cost-effectiveness of AI-driven projects. Positioned as the agentic platform for the intelligent enterprise, Domo empowers organizations to connect, govern, activate, and disseminate both data and AI effectively. Collaborating with cloud data platforms such as Snowflake, BigQuery, and Databricks, Domo enables the conversion of governed data into various AI agents, applications, workflows, dashboards, and analytics. Additionally, its robust data foundation, activation, and distribution layers empower teams to create and implement intelligence precisely where their work occurs, all while ensuring governance, security, and access controls are firmly in place across both data and AI initiatives. This comprehensive approach not only streamlines operations but also enhances the overall effectiveness of data-driven decision-making within organizations.

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

Unlock your business potential through effective collaboration using KaseSync by Grazitti Interactive. KaseSync serves as an innovative case connector that facilitates smooth bi-directional integration between your online community and CRM systems. By utilizing this tool, you can enhance your customer support efforts and improve the overall customer experience with streamlined case management, comprehensive administrative oversight, and exceptional partner assistance. Are you ready to elevate your customer service capabilities? By integrating your community with your CRM, you can escalate cases and deliver support seamlessly without the need to navigate between different platforms. This integration not only boosts service efficiency but also helps in reducing support expenses, making it a smart choice for any organization looking to optimize operations.