Best Web-Based Answering Services of 2025

Smith.ai provides 24/7 virtual receptionist services that combine AI-powered automation with live, North America-based agents to enhance customer interactions. Their services include call answering, lead qualification, appointment scheduling, and payment processing, catering to businesses of all sizes and industries. By integrating with popular CRMs and calendar platforms, Smith.ai ensures seamless workflow management and efficient client communication. The platform leverages AI to improve accuracy and response times while maintaining a human touch for personalized customer experiences. With flexible pricing and scalable solutions, Smith.ai helps businesses streamline operations, boost lead conversions, and improve overall client satisfaction.

Introducing My Salon Desk, the perfect business solution for innovative medical spas aiming to reduce the challenges associated with staffing turnover. Our VoIP software simplifies the setup of phone systems and marketing initiatives specifically for beauty-focused enterprises. With the My Salon Desk Onboarding app, you gain complete authority over how your virtual receptionists manage client interactions, ensuring a seamless experience. This level of control empowers you to enhance client satisfaction while optimizing your operational efficiency.

You invest significant effort to ensure your business thrives, and so do we. Our dedicated team of live virtual receptionists is ready and willing to manage your incoming calls and organize your appointments, allowing you to concentrate on other critical facets of your enterprise. Whether you need us to take the lead or merely provide support, we are always prepared to assist you around the clock, every day of the year. You can rely on us when you're unavailable, and we are just a call away when you don't need our help. The Posh app gives you complete authority over how and when your virtual receptionist engages with your clients. So, if you find yourself unable to respond, Posh is there to step in! With just a simple tap, you can access our services. Every successful collaboration begins with an introduction, so share details about your business and your call-handling preferences with us. We'll manage caller transfers, set appointments, and take messages tailored to your specifications, helping you impress each caller and attract more clients while you focus on your priorities. Additionally, the Posh app or portal allows you to easily update your status, ensuring that if you're not accepting transfers, we will take care of it for you. Your business deserves the best support, and with Posh, you can achieve just that.

Since 1990, we have been dedicated to assisting businesses with one of their key assets: their phone calls. We invite you to discover how our services can enhance your business's ability to provide an engaging and supportive experience for every incoming call. PATLive virtual receptionists operate similarly to an in-house receptionist, offering warm and friendly service designed to ensure your business leaves a lasting positive impression on each caller. You have the power to personalize how your calls are handled, maintaining full control from the initial greeting to the final farewell. Experience quick response times, as our average speed to answer is a mere 8 seconds. We strive to create exceptional customer experiences, empowering our receptionists to assist callers with a variety of requests, much like an in-office employee would. Our team at PATLive functions as a seamless extension of your business, bringing you the advantages of an in-house team in a virtual format. With our advanced applications, you'll be pleasantly surprised at how closely your answering service mirrors the experience of having a dedicated in-office receptionist. Moreover, our commitment to quality service means you can focus on your core business activities while we handle your calls professionally.

Transforming potential callers into loyal customers is achievable with easybee’s answering service. Our solution enhances client interactions while allowing your team to concentrate on their tasks, thanks to our live call answering and approachable receptionists. If the influx of calls is becoming too much to handle, our dedicated virtual receptionists are ready to assist you. We boost operational efficiency for businesses across various sectors, reducing the expenses associated with hiring in-house staff while enabling you to manage a higher volume of calls with improved precision. Just like your personal receptionist, we can adeptly handle all your sales calls. Our virtual receptionists are capable of forwarding calls or messages to you or any member of your team effortlessly. Additionally, we gather essential details from incoming leads and input them directly into your online CRM system. With our virtual receptionists acting as an extension of your business, you receive all the advantages of an in-office team, enhancing your overall productivity and customer satisfaction. Partnering with us can lead to a seamless integration of services that ultimately contributes to your business growth.

Choose a toll-free or local number for your enterprise and redirect it to Gabbyville; we’ll handle everything from there! Our Gabbonistas will manage all incoming calls, direct them to the right individuals, and even make outbound calls as needed. Additionally, they can organize appointments, take comprehensive messages on your behalf, and facilitate conference calls by connecting participants! This allows you to unwind, take a well-deserved break, and trust that Gabbyville is in your corner! We ensure that every call is answered, routed appropriately, and that detailed messages are captured through our concise intake form. Important messages will be promptly sent to you via SMS or email! Our team will address all inquiries from your callers while providing exceptional support with a personal touch! Your preferences will always be prioritized! Our Gabbonistas are trained to respond to calls based on your specific guidelines and preferences. They are adept at familiarizing themselves with your company’s frequently asked questions to deliver outstanding customer service. With Gabbyville, you have the freedom to operate your business in the manner you choose! Plus, our commitment to your satisfaction means we continuously adapt to your evolving needs.

Enhance your business's image, optimize efficiency, and expand your reach with a dedicated team of receptionists. Focusing on the customer experience has been shown to boost retention rates, satisfaction levels, and overall revenue. Concentrate on your core activities while we manage the administrative tasks. Ensure your clients don’t feel the need to reach out to your competitors after a call. Make a lasting impression on every caller from their very first interaction. Elevate your business with a professional, dependable, and friendly receptionist team that seamlessly integrates into your operations. This dedicated team serves as a true extension of your brand, available to assist you from standard operating hours to 24/7/365. We efficiently gather essential information to qualify, prioritize, and support your callers, and we can effortlessly book appointments via tools that sync with Outlook and Google. Our commitment to providing outstanding service extends to Spanish-speaking clients as well, ensuring they feel valued and understood. Avoid unnecessary interruptions by letting us screen and announce all incoming calls, allowing you to focus on what truly matters. With just a click, you can enhance customer care and save valuable time for your business growth. Take the first step toward superior client experiences today.

Allow our round-the-clock virtual receptionists to manage your phone calls, text messages, online chats, emails, sales inquiries, and appointment scheduling. Our answering service is perpetually available to assist your customers at any hour. We offer much more than simply responding to phone calls; our bilingual and expertly trained virtual receptionists are dedicated to enhancing revenue while providing an exceptional customer experience for businesses of all sizes. Whether you are a small to medium-sized business striving to compete effectively or a large corporation in need of scalability and staffing solutions, Nexa's virtual receptionists are here to support you in both English and Spanish. Whenever one of our skilled receptionists answers a call, your customers will feel as though they are conversing with someone directly from your team. Our receptionists are well-versed in your specific industry, enabling them to handle a higher volume of calls swiftly and accurately. Furthermore, our professionals excel at qualifying incoming leads, proactively engaging with potential clients, and addressing every call with the utmost professionalism, ensuring your business is always represented in the best light possible. This seamless integration of our service can significantly elevate your customer interactions and operational efficiency.

Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.

Specialty Answering Service stands out as a premier call center provider, assisting rapidly expanding companies in closing sales while offering exceptional live customer support around the clock. With friendly virtual receptionists and personalized call management, SAS ensures a remarkable virtual office experience. Currently, thousands of small businesses are taking advantage of our services, and our live-operator answering service is recognized as a leader in the field. We handle everything from message taking and phone orders to bilingual services and comprehensive virtual office solutions. It's interesting to note that 81% of organizations known for excellent customer service have a competitive edge over their rivals. You can trust that we consistently deliver the utmost quality care to your clientele. Understanding the importance of keeping expenses low, we offer our services at prices that suit any financial plan. Our team is dedicated to collaborating with you to develop a customized strategy that aligns perfectly with the unique needs of your business. With our expertise and commitment, we strive to enhance your customer interactions and support your growth.

Our live receptionists are bright, approachable, and always ready to assist you whenever you need our services. Callers appreciate speaking with a real person who delivers a personal touch that sets your business apart. We ensure that every call is answered promptly, 24/7/365, to enhance your customers' experience. At MAP Communications, we offer an array of customizable plans, allowing you to select the ideal virtual receptionist service tailored to your needs. As competition grows in your industry, it becomes essential to keep your customers satisfied and seize new business opportunities while maintaining a professional image. This is precisely where our dedicated team of MAP Communications live virtual phone receptionists steps in to simplify your workload and contribute to your organization's success. Our mission is to elevate your customer service, create a professional brand identity for your phone interactions, and help boost your sales leads, ultimately fostering long-term relationships with your clientele.

AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.

A team of friendly and professional virtual receptionists based in the UK offers call answering and web chat services tailored to your needs. Whether you require assistance for just one call a day or need comprehensive 24/7 phone coverage, we have personalized options available. Our emergency call answering service ensures that your customers receive support when they need it most, all while keeping you uninvolved. With complimentary call transfers included and any unused calls rolling over, our service is designed to fit the unique requirements of your business perfectly. If you're unavailable to take a call, a Verbatim receptionist will gladly take a message and ensure that you receive it promptly. You have the flexibility to choose whether to accept a call or not, and if you're busy and prefer not to be interrupted, you can easily indicate this in our call management dashboard and designate someone else to handle the call. Additionally, our virtual receptionists are always trained to uphold the highest standards of professionalism and customer service, enhancing your brand's reputation in the process.

Seize every opportunity and guarantee that your clients connect with a live representative instead of a voicemail system. Each call is managed by a professional personal assistant who possesses a deep understanding of your business, functioning as if they are part of your team. e-PA serves as your dedicated secretary, enhancing your chances of securing new business regardless of your customers' preferred modes of communication. Enjoy uninterrupted support and premium customer service at any stage of your growth journey. e-PA offers flexibility by acting as either a full-time or part-time secretary, safeguarding your enterprise against the risks of missed calls. With exceptional teams available to handle your phone communications, website live chat, contact forms, social media inquiries, and emails, it feels like they are right in your office. They provide professional overflow call handling for your existing staff or comprehensive reception services around the clock. This overflow support is ideal for busy times or employee vacations, eliminating the need for costly equipment or technology. Your PA team effortlessly adapts to any online calendar, website, or software needed to ensure seamless appointment scheduling, making it easier than ever to manage your business communications effectively. Partnering with e-PA means you can focus on growth while they handle the details.

Rosie is an innovative phone answering service powered by AI, tailored specifically for small and medium-sized enterprises. With Rosie, businesses can guarantee that every call from potential clients is addressed promptly, while also extending superb support to their current customer base. Operating round the clock throughout the year, Rosie handles incoming calls, provides precise information to callers, records thorough messages, and even organizes appointments directly within your calendar. If you find yourself overwhelmed by missed calls, potential customers hanging up on voicemail, or unable to answer the phone while working or after hours, Rosie serves as the perfect solution. The setup process is straightforward and quick; you only need to redirect your calls to your dedicated Rosie number whenever you're not available, and you can oversee everything via the user-friendly Rosie admin interface. This service is particularly beneficial for home service providers, local businesses, or any organization that depends on phone inquiries to generate leads, ensuring that no opportunity is lost. By utilizing Rosie, businesses can enhance their customer service experience while improving overall efficiency.

Upfirst is a small business answering service powered by AI. It works like a virtual assistant, answering calls and gathering information when you are unavailable. Upfirst allows you to: - Have your business calls answered professionally by forwarding them to a professional - Increase your agent's expertise by adding FAQs, office hours, company policies and other relevant information Receive conversation summaries by text or email - Take calls, collect information about leads, and route them to the appropriate team members You can customize your Upfirst agent's voice, greeting and instructions.

Assindo is an innovative AI assistant that streamlines your phone call management, enabling you to concentrate on what truly matters in your life. It efficiently handles incoming calls, initiates significant calls for you, and automates outgoing communications such as appointment scheduling and customer service inquiries. Assindo expertly navigates through phone menus, patiently waits on hold, screens calls, and takes messages when you are not available. It also captures key information from incoming calls, transforms these details into actionable tasks, and keeps a record of completed tasks to enhance productivity. With seven distinct AI personalities, including the resolute Elena and the highly efficient Liam, Assindo customizes its offerings to fit your individual preferences. You have the ability to interact directly with your assistant to provide updates, issue new directives, or receive real-time updates on your tasks, making it an indispensable tool for enhancing your daily efficiency. This level of personalized assistance ensures that you never miss important details and stay on top of your commitments.

MrCall is a sophisticated AI-based answering service that manages both mobile and landline calls, responding either instantly or after a predetermined number of rings. It operates around the clock, guaranteeing that every call is addressed, and it provides detailed transcriptions along with audio recordings of each conversation. The system can seamlessly transfer the gathered information to your CRM or other software tools while also sending out SMS and WhatsApp messages to callers with pertinent links or details. Furthermore, MrCall integrates flawlessly with Google Calendar, enabling it to present callers with available appointment slots and organize meetings accordingly. Additionally, it engages with callers by answering their inquiries using the knowledge base you supply, enhancing the overall interaction experience. The service also allows call transfers to internal company lines and can notify you through the MrCall app, email, or WhatsApp, keeping you updated on all communications, thus enhancing productivity and client engagement. Overall, MrCall not only ensures that you never miss a call but also streamlines your communication processes.

Answering AI is an innovative call-answering solution powered by artificial intelligence, designed to provide round-the-clock support for your phone calls, guaranteeing that your customers receive prompt assistance at any time. Establishing your virtual receptionist is an easy process: you simply need to outline your preferences for call management, much like crafting a prompt for ChatGPT. The system is designed to integrate flawlessly with your current phone systems, calendars, and call forwarding configurations, allowing the AI to handle appointment scheduling, direct intricate questions to your staff, and keep everything synchronized across various platforms. Answering AI is suitable for a wide range of sectors, including small enterprises, legal practices, e-commerce businesses, healthcare providers, creative firms, software as a service (SaaS) organizations, and teams working remotely. Among its standout features is a customizable smart call button for your website that adjusts based on visitor interactions, context-aware intelligence that personalizes discussions according to the caller's activity on your site, and intelligent call routing that assesses when to address inquiries or connect callers with human specialists. This comprehensive approach not only enhances customer experience but also streamlines communication across all business functions.

Loman operates as a round-the-clock AI phone assistant tailored for the restaurant industry, guaranteeing that every incoming call is addressed promptly. This intelligent system adeptly manages various responsibilities, including order taking, inquiry responses, reservation scheduling, and more, which allows restaurant personnel to concentrate on serving customers on-site. With its lifelike voice technology, Loman creates a smooth experience for callers, efficiently handling questions and transferring calls to human staff when necessary. It seamlessly integrates with major restaurant point-of-sale systems such as Square, Toast, Clover, and Revel, ensuring that orders and reservations flow directly into your operational framework. Customized with your business specifics, Loman is capable of providing precise answers regarding menu items, dietary needs, and general questions. Additionally, it has the capability to manage several calls at once, preventing customers from experiencing wait times or unanswered calls. By adopting Loman, restaurants have noted significant improvements in operational efficiency, fewer missed calls, and a boost in customer satisfaction, leading to a more productive dining experience overall. This innovative solution not only enhances communication but also helps build lasting relationships with patrons.

eReceptionist is a service that operates under the reputable j2 Global (NASDAQ:JCOM), a recognized leader in the industry. The company boasts a rapidly expanding network that covers over 4,200 cities across 49 countries and six continents, catering to more than 11 million subscribers globally. eReceptionist provides an advanced virtual receptionist service, which is a cutting-edge, on-demand voice communication solution. This innovative system enables mobile professionals, remote workers, small enterprises, and independent entrepreneurs to project a more polished image and enhance their productivity levels. By choosing eReceptionist, clients can enjoy the same level of quality and professionalism associated with Fortune 500 corporate phone systems, all without incurring hefty equipment costs or fees. The service offers economical call forwarding options that can direct calls to a home phone, office phone, mobile device, or voicemail. Additionally, users can assign extensions to up to three different numbers to manage call diversion effectively. Any unanswered calls can conveniently go to voicemail, and users can access their messages through the convenient voicemail-by-email feature, ensuring they never miss important communications. With eReceptionist, businesses can streamline their communication processes and enhance their overall operational efficiency.

Ruby is here to handle your incoming calls and engage with your website visitors, allowing you to concentrate on running your business. We never take sick days or vacations, ensuring that we are always available. Whether you need full-time support or assistance on an as-needed basis, Ruby’s virtual receptionists are ready to enhance every interaction with your customers. Acting as a seamless extension of your team, Ruby provides services such as call answering, routing, transferring, customer intake, and message delivery, all included in the package. You can direct calls to Ruby, transfer them to yourself, or to any designated number with our call forwarding feature. With a simple tap, you can have us hold calls, or designate Ruby as your backup—where we’ll step in only when you’re unavailable. You can easily update our receptionists with your preferred call answering guidelines using the status function, synchronize Ruby’s call handling with your daily schedule through calendar integration, and specify any messages you want us to convey to your callers, ensuring a tailored communication experience. By choosing Ruby, you’re not just getting a service; you’re gaining a dedicated partner committed to enhancing your customer interactions.

We provide a variety of essential services, including phone answering, urgent message relaying, appointment scheduling, and call routing, all designed to enhance your business operations. Our skilled team is dedicated to managing your account with the utmost professionalism and care. Committed to ensuring your business thrives, we prioritize addressing your calls effectively. Our offerings are tailored to meet all your business requirements, with every call handled by our proficient live agents, equipped to manage everything from urgent inquiries to appointment setups. Operating around the clock every day of the year, we relieve you of the burden of phone management. Our virtual receptionists possess extensive expertise across various industries, making them an ideal choice for companies of any size looking to improve their call handling and drive growth. Additionally, all our live agents are fluent in both languages, ensuring seamless communication and enhancing the comfort of your clients by speaking to them in their preferred language. This bilingual capability not only fosters better understanding but also strengthens client relationships, making your business more accessible.

Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.

Quality customer service is the foundation of successful businesses. Enhance your operations with a dedicated team of live virtual receptionists who can manage calls, respond to inquiries, schedule appointments, and more! Our receptionists are available when you need them, ensuring that every call is answered with professionalism and courtesy. You can rely on us to treat each customer with the same level of care and attention that you provide. We will represent your brand effectively by greeting every caller with a tailored introduction and navigating each interaction using a custom script designed specifically for your needs. Customers appreciate speaking to a live representative who comprehends their concerns and offers straightforward solutions to their questions. All of our receptionists possess native or near-native English proficiency. We will collaborate with you to determine how you'd like your calls and inquiries to be managed. With our virtual receptionists, your clients will feel as though they are communicating with someone right from your office. This seamless connection can significantly enhance customer satisfaction and loyalty.