Submission + - ACCC accuses Microsoft of misleading 2.7 million Australians over M365 fees (itnews.com.au)
beta.services writes: The Australian Competition and Consumer Commission (ACCC) is taking Microsoft to court for giving Australian M365 customers two options; pay for the additional service, or cancel their M365 subscription.
The consumer watchdog believes customers were deceived by Microsoft hiding a third option to not get the additional features and associated costs.
The ACCC alleges that from late October last year, Microsoft told customers on auto-renewing subscription plans that the only way to keep using M365 was to accept the extra costs, or otherwise cancel their service. The commission alleges Microsoft deliberately concealed a classic subscription option that would have allowed customers to continue using the software without paying extra. This, the ACCC alleged, "minimised the number of consumers opting out of AI integration and increased pricing."