You may want to try Dameware Mini-Remote from www.dameware.com. I user it instead of the Track-IT Remote and it works great in out enterprise. We do use Track-It Helpdesk and I must admit that I don't understand why other users have had so much trouble with it. We have 11 offices in 7 states and I implemented Track-IT without any trouble. It runs smoothly and has never locked up our machines.