Best Utility Management Systems in the USA - Page 3

Experience seamless, real-time integration with ESRI’s ArcGIS Enterprise and ArcGIS Online, allowing users to read and write data effortlessly from tablets, smartphones, and a variety of other devices, without the need for data copying or synchronization. All feature information is securely stored and managed within the native ESRI geodatabase. Customize datasets, create tailored data collection forms, and set up distinct workflow processes without any limitations on custom fields or presentation styles for end users. Although it operates as a web application, it provides a native app-like experience, bolstered by a responsive and adaptive user interface crafted for optimal usability across all devices. Workspaces are specifically tailored to various job roles, ensuring peak productivity and efficiency. Users can access real-time data from any device, and Elements XS is designed to be cross-browser compatible, functioning smoothly on a wide array of devices. Additionally, offline capabilities for maps and essential datasets offer further flexibility and convenience for users on the go. With these features, the platform not only meets but exceeds the expectations of modern data management tools.

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.