Best Utility Customer Information Systems (CIS) of 2025 - Page 2

Paylt is revolutionizing the connection between governments and citizens through its acclaimed SaaS platform. This comprehensive citizen experience platform is designed for state and local governments, allowing agencies of any size to utilize a highly customizable and branded digital interface. By enabling interactions at the convenience of the citizens, PayIt ensures that essential government services are readily accessible via both computer and mobile devices. The platform's dedicated Android and Apple applications further enhance the user experience, making mobile transactions simpler. We strive to facilitate an effortless self-service experience that accommodates the hectic lifestyles of citizens. With PayIt, individuals can initiate services like bill payments or vehicle tag renewals on one device and seamlessly continue on another without losing progress. This increase in digital accessibility and real-time payment processing not only benefits citizens but also provides government agencies with greater efficiency, improved revenue collection, and accelerated revenue turnaround. Ultimately, PayIt is committed to fostering a more engaged and connected community.

MECOMS Meter Data Management (MDM) emphasizes the importance of data integrity while managing the overwhelming influx of information. This comprehensive MDM solution addresses every element of meter data gathering, verification, and computation, transforming unprocessed meter readings into trustworthy consumption statistics. MECOMS facilitates bidirectional communication with smart meters, efficiently handling significant amounts of smart metering data. Additionally, it incorporates Automatic Meter Reading (AMR) as a fundamental feature. The system is capable of seamless integration with pre-existing infrastructures like MV90 and also has native communication with various automatic meters. MECOMS is equipped to gather metering data from multiple channels, allowing end customers to submit their index readings through a self-service portal. Meanwhile, our smart data application server enables direct acquisition of smart metering information either from the meter itself or through an integration process. Furthermore, the platform supports the creation of routes for meter readers, enabling them to collect readings directly in the field, thus enhancing operational efficiency. This ensures that organizations can maintain accurate data while meeting customer needs effectively.

Advanced Metering Infrastructure (AMI) holds the promise of revolutionizing your business operations and enhancing customer service experiences. However, conventional AMI solutions often involve costly meter data management (MDM) systems that can be expensive to deploy, operate, and maintain, while also constraining the effective use of AMI data. Utegration’s MeterData4U stands out as a next-generation AMI solution that integrates AMI and customer information systems (CIS) into a single, sophisticated, patented platform. This unification simplifies architecture and optimizes business processes, making it more cost-effective for utility companies to innovate and foster meaningful interactions with their customers. With SAP-certified integration, MeterData4U ensures a reliable investment, delivering a comprehensive perspective on metering, billing, and customer data. Moreover, it offers exceptional insights into daily operations and advanced analytical functions. By streamlining processes and reducing the need for manual interventions, MeterData4U significantly shortens the time required to address customer inquiries, improving overall efficiency and satisfaction. In this way, utilities can leverage technology to create more responsive and engaging customer service.

OneGovERP is a cloud-native ERP solution tailored specifically for the public sector's unique requirements. It seamlessly integrates financial management and human capital management (HCM) through a collaboration between Microsoft D365 Finance and UKG’s leading HCM, providing a complete ERP experience that is both easy to deploy and maintain. Rock Solid employs a distinctive process-oriented methodology that emphasizes the core functions of government operations. With over two decades of experience serving government entities, we are well-equipped to ensure that ERP projects are completed promptly and within budget, utilizing efficient and low-risk implementation strategies that align with government operational protocols. Our approach to implementation guarantees that your business processes are in harmony with the integrated solution. By minimizing risk, we foster a collaborative environment to develop a tailored roadmap that aligns your organizational aspirations with the ERP deployment strategy. This partnership not only enhances project success but also supports long-term operational efficiency.

Experience immediate benefits such as a visual scheduling board, inventory management, and enhanced resource and vehicle tracking with optimized routing. Olix365 merges innovation with efficiency, transforming utility operations into a more streamlined process. Developed by Alphavima, this all-encompassing cloud solution is specifically designed for the utility industry. By harnessing deep insights into the sector, this groundbreaking platform reimagines utility management through the integration of advanced technology, which streamlines internal processes, ensures adherence to regulations, strengthens customer relationships, supports data-informed decision-making, and promotes effortless scalability. Olix365 also supports the transition from traditional systems like Microsoft Dynamics Great Plains (GP) to contemporary cloud-based ERP solutions. Our approach includes a thorough mapping of processes and fields from the original system to the new one, ensuring a smooth migration for users. This not only improves operational efficiency but also enhances overall service delivery to customers.

Cayenta presents a wide-ranging selection of enterprise software solutions specifically designed for utilities and municipal organizations, which includes systems for Customer Information (CIS), Financial Management (FMS), Work Management (WMS), and Human Capital Management (HCM). The award-winning Cayenta CIS stands out as a versatile customer relationship management and utility billing platform that accommodates both metered and non-metered services such as electricity, gas, water, wastewater, and solid waste. Additionally, it incorporates integrated Customer Preference Management (CPM), enabling users to select their desired methods of communication, and features the SilverBlaze customer engagement platform for efficient self-service account management. On the financial side, the FMS is equipped with fully interconnected modules that cater to diverse accounting requirements, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, complete with advanced reporting tools that facilitate comprehensive cost analysis and promote adherence to government regulations. Furthermore, Cayenta's software solutions are designed to enhance operational efficiency and improve customer satisfaction for utility providers.

Brillion operates as a software-as-a-service (SaaS) company that utilizes artificial intelligence, behavioral analytics, and data insights within a suite of applications designed to transform energy customer relationships into genuine partnerships for utilities across North America. By integrating four leading companies that specialize in energy software, Brillion provides a comprehensive customer engagement solution that is anchored in technologies promoting energy efficiency, demand-side management (DSM), and various clean energy initiatives, including electrification efforts. The company empowers utilities and their customers with the essential tools required for these programs, offering resources such as informative video bill explanations and detailed home energy reports, in addition to streamlined processes for efficiency program workflows. Central to Brillion's offering is its SaaS platform, which consists of three distinct applications that harness AI, behavioral insights, and data analytics. One key component, Brillion Engage, serves as a communications suite that effectively connects with and educates customers during critical interaction moments, ultimately enhancing their overall experience. This innovative approach not only helps utilities foster stronger connections with their customers but also promotes sustainable energy practices across the region.

Deepki is a comprehensive SaaS solution designed to centralize data related to sustainability, strategy, and operations, empowering stakeholders in the real estate sector to effectively manage carbon emissions, assess climate risks, and address financial aspects. The platform automates data gathering via a network of over 5,000 connectors, employs AI-driven estimations to bridge data deficiencies, and provides essential tools for ESG reporting while ensuring compliance with prominent standards like GRESB, SFDR, and CSRD. Users benefit from a range of functionalities, including sustainability benchmarking, assessments of physical climate risks, visualizations of CO₂ and energy pathways, and access to a library containing more than 130 actionable retrofit strategies aimed at supporting decarbonization efforts. Deepki's offerings are fully equipped for enterprise use, guaranteeing audit-ready data alongside respected certifications such as ISO 27001, ISO 14064-1, and ISAE 3000 Type 2. Operating in over 60 countries and overseeing more than 400 million square meters of real estate, Deepki plays a pivotal role in helping clients realize their net-zero objectives while simultaneously boosting the value of their assets through insightful sustainability actions. Furthermore, the platform's extensive resources and expertise position it as a leader in guiding organizations towards a more sustainable future.

efluid serves as a comprehensive and integrated customer management platform tailored to meet the unique needs of businesses in the utility industry. This solution empowers energy, water, or heating providers to oversee the full technical lifecycle while maintaining a holistic view of customer relationships. Utilizing a component-based framework, efluid connects various functional elements within complex systems, facilitating seamless integration with both front and back office operations. This architecture promotes extensive customization, enabling organizations to modify workflows and regulations according to their specific requirements. With a robust and upgradeable design, efluid guarantees stability within intricate information ecosystems. Additionally, it boasts a high degree of configurability, which allows utilities to manage a range of services, including electricity, gas, urban heating, and water, while efficiently handling intricate billing processes and meter readings through both back-office workshops and remote capabilities. The flexibility of efluid not only streamlines operations but also enhances customer satisfaction by providing tailored solutions.

Fluentgrid CIS offers an all-encompassing, AI-powered Customer Information System that is both scalable and flexible, aimed at equipping contemporary utility companies. This system serves as a consolidated platform to oversee the complete customer journey, ranging from service initiation to billing and further interactions. By centralizing essential customer data and streamlining vital processes, Fluentgrid CIS allows utilities in electricity, water, gas, and thermal services to boost operational effectiveness, elevate customer experience, and enhance revenue generation. As a quintessential commercial off-the-shelf (COTS) solution, Fluentgrid CIS is designed for rapid deployment tailored to the unique requirements of utilities globally. Its integrated revenue protection features tackle issues such as theft and fraud, manage exceptions, track legal cases, and conduct energy audits to ensure reliable returns. Furthermore, the system includes functionalities for managing service requests and provides web and mobile self-service options, thus offering comprehensive support to both utilities and their customers. With its versatile capabilities, Fluentgrid CIS stands out as a vital tool for modern utilities aiming to thrive in a competitive landscape.

Flux is a versatile and scalable billing platform tailored for cloud-based energy and utility management, with a focus on data integration. This platform empowers energy companies to seamlessly navigate data intricacies, rapidly launch new energy offerings, and swiftly adjust tariffs. It caters to all types of meters and data categories across varying market sectors, adeptly combining them with intricate tariff structures to produce precise billing outcomes. Flux accommodates a range of billing scenarios, such as demand charges, load-based pricing, spot pass-through, time-of-use rates, tailored sub-tariffs, and products that do not require metering, all while minimizing the need for developer involvement. With its event-driven architecture, the platform initiates the rating process immediately upon receiving new usage data for any connection, thus enhancing operational efficiency and reducing reliance on extensive batch processing. Additionally, Flux incorporates capabilities like multi-party billing, managing broker commissions, facilitating power purchase agreements, handling flexible contracts, integrating virtual power plants, and supporting electric vehicle billing, which together create a comprehensive foundation for modern energy billing solutions. This extensive feature set positions Flux as a leader in the energy billing sector, making it an invaluable tool for businesses aiming to optimize their billing processes.

Utility Management Solutions (UMS) provides an extensive range of utility billing and management services specifically designed for multi-family, mixed-use, and manufactured housing developments. With more than 15 years of expertise in the industry, UMS focuses on essential services such as resident billing, expense oversight, recovery of costs for vacant units, and submetering options related to water, gas, and electricity. Their billing services stand out with precise invoicing, a user-friendly portal for residents, and a well-informed customer support team based in Minnesota, which guarantees a pleasant and effective interaction for tenants. By integrating with widely-used property management software, UMS ensures a smooth transition for both property managers and residents during the onboarding process. Additionally, the company’s submetering solutions utilize completely wireless and remotely-read systems, allowing for accurate tracking of individual unit usage and encouraging tenants to be accountable for their consumption, ultimately fostering a culture of conservation within the community. This commitment to innovation not only enhances efficiency but also helps in maintaining sustainable living practices.

SOFTWater, recognized as the foremost utility billing software in the industry, effectively addresses various challenges faced by utility offices while eliminating manual tasks and minimizing errors. Created by Intedata Systems, this software features intelligent document management, customizable automation, and strong integrations that allow users to efficiently manage billing for water, sanitation, sewer, gas, and electricity services. By utilizing the automation discounts provided by USPS, users can streamline their operations. The software processes customer addresses, ensuring they are verified against the most current postal service database and generating necessary reports. With its integrated CASS utility, SOFTWater simplifies the process of sending and receiving address data, and it even provides reminders for when to submit files for processing again, ensuring that users stay organized and timely in their operations. This comprehensive approach not only enhances efficiency but also significantly reduces the likelihood of costly errors in billing.

CUSI provides worldwide customer information systems, utility billing, customer web portals, accounting, and work asset management. CUSI also develops, implements and supports a wide range of technology solutions to manage the operational needs of local governments and utilities. CUSI's Windows and SQL applications are used by over 1,100 water, gas, electric and waste management companies to meet their operational requirements.

Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.

The Public Safety Suite Pro, enhanced by Zuercher, streamlines operations by integrating CAD+911, allowing you to minimize the need to switch between multiple screens. This all-in-one solution ensures that responders can be dispatched more quickly and effortlessly, while features like automated callbacks and prioritized calls enhance the efficiency of your communication center. As a result, more resources are available for critical tasks, enabling you to concentrate on saving lives rather than on extensive training or navigating complex systems. By adopting a managed-server model, your agency can cut IT-related complications and save more than 15% of its total CAD expenses. With a unified software suite, you can effortlessly share vital information among responders, dispatchers, jail-booking officers, and investigators. Tailor your CAD workflows to your operational needs using customizable command lines, menus, dashboards, and screens to maximize efficiency. Ultimately, this innovative solution not only reduces workload but also significantly enhances the overall effectiveness of public safety operations.

EOS revolutionizes and enhances your complete customer life cycle, encompassing acquisition, product offerings, billing, and customer service. Leverage its robust features and user-friendly design to achieve unmatched efficiency and create smooth experiences for your customers. Improve your customer management by utilizing highly intuitive agent interfaces, automating repetitive tasks, and employing smart workflow management tools. With low-touch configurations, you possess the capability to quickly implement new business processes and optimize your existing operations without requiring development assistance. Centralizing your technology operations is made easy with a single platform that oversees your entire customer journey. Additionally, EOS offers an Innovation Space for creating seamless integrations with external providers like Salesforce or Dynamics, and for developing custom solutions such as broker interfaces or pricing engines. You can choose to have these integrations and custom developments managed for you, or collaborate with your technology partners and internal teams to ensure success. Ultimately, this comprehensive approach not only maximizes efficiency but also enhances customer satisfaction throughout every stage of their journey.

UMAX offers a suite of contemporary, customizable solutions for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, all tailored for utility companies and built on the robust Microsoft Dynamics 365 framework. Our offerings enhance everyday operations by leveraging automation and customizable workflows, all backed by meaningful analytics and data that can be acted upon. By implementing automated procedures, simplifying user interactions, and providing customer self-service options, organizations can achieve greater efficiency and significantly reduce service costs. Gain deeper insights into customer behavior through comprehensive omni-channel capabilities that enable proactive management of customer satisfaction. Optimize your business operations with our adaptable, highly configurable modular platform that effortlessly integrates with third-party systems. Harness the full potential of your utility data by utilizing the advanced features of the Microsoft platform, empowering your organization to thrive in a competitive landscape while simultaneously enhancing the customer experience.

DBE offers a fully dynamic and customizable experience that allows your business to implement rapid, code-free rate adjustments. It combines the versatility and strength of spreadsheets with an efficient billing process. Instead of investing in an expensive complete Customer Information System (CIS), consider the necessary Billing Flexibility that DBE offers. It delivers the capabilities of a premium Utility CIS at a significantly lower cost. There's no requirement to enhance your infrastructure or deal with software compatibility issues, as DBE can handle your Billing Determinants in real-time through Web Services or in batch formats. All information is securely encrypted with Advanced Encryption Standard (AES) 256, and connections to DBE from your servers are protected via secure HTTPS and SFTP protocols. Furthermore, DBE accommodates your chosen Bill Print solution, whether it's managed in-house or by a third-party vendor, ensuring that both real-time rendering and bulk customer mailings are executed effortlessly using the Diamond Billing Engine. This flexibility in billing processes not only saves you money but also streamlines your operations, allowing you to focus more on core business activities.

EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.

A billing application designed specifically for companies that provide water services on a metered basis effectively manages both commercial and residential sectors. This versatile application supports both manual and automated meter readings, allowing for both batch and individual input of meter readings. Additionally, it features automated bill generation with email delivery capabilities, while also keeping a detailed history of water consumption for each customer. Users can conveniently track their water usage over time, making it a comprehensive solution for water billing management.

Down To Earth offers a comprehensive suite of software applications specifically tailored for small to medium-sized enterprises. Our mission is to deliver a holistic solution that caters to the distinct requirements of the accounting, distribution, and light manufacturing sectors. By automating both financial and operational processes, our products significantly enhance efficiency. In a straightforward manner, Down To Earth equips businesses with the essential information needed to thrive in the current marketplace. Moreover, our software is compatible across various system platforms, allowing you to leverage modern technology while safeguarding your hardware investments, regardless of future system changes. This adaptability is a clear benefit in today’s rapidly evolving technological landscape. Additionally, our committed customer support team provides an extensive array of training and support services designed to align with your schedule and budgetary constraints. Ultimately, we aim to empower your team with the necessary tools to maximize the potential and effectiveness of Down To Earth software, ensuring your business remains competitive and successful.

LOCiS offers specialized software for utility billing, fund accounting, and other applications designed specifically for local governments, along with continuous support, education, and development. We provide a comprehensive range of information technology services that encompass both hardware and software solutions. Our users actively participate in shaping the evolution of LOCiS to ensure it meets their present and future requirements. A dedicated team of skilled developers and product specialists consistently engages with our clients to identify technological advancements and feature enhancements that align with their needs. New features are being integrated into our software applications on a daily basis, with most of these innovations stemming from requests made by our loyal customers. Our commitment to customer service is unparalleled, ensuring prompt responses and support. We guarantee that the solutions we provide today will remain relevant and effective in the years to come, as we proudly serve over 250 communities, along with park and fire protection districts, since our inception in 1987. Additionally, our focus on customer collaboration fosters an environment where we can adapt and grow alongside the evolving demands of local governments.

Excel in creating a future where energy and water are both sustainable and cost-effective. Provide exceptional experiences for your customers, enhance energy efficiency, and oversee networks and assets to ensure vital services are available to your communities daily. Integrate customer service, billing, metering, and device management to boost revenue and resolve issues more quickly. Collect, manage, and analyze sophisticated meter and device data to expedite billing processes and enhance operational effectiveness. Attract and engage customers through tailored marketing and sales communications that motivate action. Utilize AI and insights from behavioral science to influence change and manage peak demand, addressing each customer individually. Anticipate and avert issues throughout the lifespan of your physical assets, ensuring longevity and reliability. Streamline work management, maintenance, and operational procedures to foster a culture of efficiency across the board. This holistic approach not only drives innovation but also positions your organization as a leader in sustainable resource management.

UtilityExplorer™ stands out as an exceptionally user-friendly system for managing utility billing. Initially crafted and enhanced for the HP3000, it has undergone a thorough redesign to leverage the capabilities of the Windows® platform, all while preserving the beneficial features from previous iterations. This system is meticulously crafted with the end-user's experience in mind, specifically tailored for billing municipal services. Additionally, UtilityExplorer™ offers extensive customization options, ensuring it adapts to your evolving requirements for many years ahead. The software operates on a fully table-driven architecture, allowing it to align with your specific needs rather than forcing you to adjust to its framework. Featuring a straightforward and intuitive graphical interface on Windows®, UtilityExplorer™ incorporates menu-driven controls for easier navigation. Users can search across any field, link an unlimited number of contacts and notes, and prepare for future rate structures with advanced implementation. Furthermore, it facilitates quick cash receipt processing and simplifies the import and export of data, making it an invaluable asset for utility management. The versatility and scalability of UtilityExplorer™ make it a top choice for any organization seeking an efficient billing solution.