Best Unified Communications Software for Small Business - Page 6

Introducing the all-in-one hybrid and multi-tenant solution for unified communication tailored specifically for communication service providers and operators. Launch your unified communication venture in just days rather than taking months to prepare. This comprehensive suite of ready-to-use applications and integrations is aimed at enhancing the competitive edge and innovative capabilities of those pursuing opportunities in unified communication and VoIP. The turn-key solution encompasses a variety of value-added applications and seamless integrations. Wazo Enterprise Unified Communication features a collection of client applications, available on mobile, web, and desktop platforms, along with native integrations to streamline your processes. It effectively addresses collaborative and productivity scenarios while embedding communication within your customer information system. Managed via a centralized administration portal, the Enterprise Unified Communication platform is designed to help you optimize your return on investment. The EUC Portal not only reduces operational costs but also enables you to concentrate on your core business pursuits instead of the underlying technology, ensuring that your focus remains on growth and success. Additionally, this solution's scalability allows for future enhancements, making it a forward-thinking choice for evolving business needs.

XM Hospitality™ serves as a tailored communication platform specifically designed for the hospitality sector. It boasts compatibility with over 150 telephony systems and more than 60 Property Management Systems (PMS), utilizing your current infrastructure to improve both guest satisfaction and staff efficiency. The solution seamlessly oversees guest voicemail in coordination with PMS check-ins and check-outs, significantly enhancing staff connectivity while they navigate the property, and ensuring top-notch communication quality that customers expect. By implementing XM Hospitality, businesses can unlock greater operational efficiency, gain a competitive edge, and realize substantial cost reductions. This Linux-based messaging and communication system fosters operational effectiveness by allowing guests and customers to quickly access essential information. Its design focuses on ease of deployment, cost-effectiveness, and robust functionality, equipping the hospitality industry with vital features needed for success, while also fostering a more connected environment for both guests and staff.

Unified Communications and Collaboration as a Service (UCCaaS) eliminates obstacles to teamwork, enhancing productivity for teams through secure and scalable communication solutions. UCCaaS aims to replicate the high availability, reliability, resilience, and security characteristics typical of advanced carrier-class networks. This service streamlines collaboration for both onsite and remote teams while facilitating smooth communication with clients. Designed for small businesses, government agencies, and large enterprises, UCCaaS offers a comprehensive suite of managed services that includes scalable call control, voicemail, instant messaging, presence, and mobility features. By improving operational efficiency and enhancing customer interactions, UCCaaS integrates flawlessly with existing systems via application programming interfaces (APIs). Delivered through Verizon’s private cloud, it operates over a secure and dependable global IP network, ensuring that communication remains uninterrupted and efficient. The result is a modern communication platform that supports diverse business needs while fostering a collaborative environment.

XO Hosted PBX is an exceptionally flexible Unified Communications solution that leverages cloud technology to provide a comprehensive suite of integrated high definition (HD) voice and data services, collaboration tools, mobility options, contact center capabilities, and advanced calling features across various business locations. Distinct from many other providers, XO utilizes its Tier 1 national network to support the Hosted PBX service, facilitating the transition of your PBX functionalities into the cloud environment. With features such as real-time voice quality monitoring, built-in redundancy, and a guaranteed uptime service agreement, XO’s Hosted PBX ensures that you can efficiently and confidently manage high-quality voice and Unified Communications throughout your organization. This service combines all essential telephony and UC features required by a majority of businesses, making it one of the most extensive UC-as-a-Service platforms available today. Moreover, the flexibility and robust capabilities of XO's Hosted PBX allow businesses to adapt and grow seamlessly in an ever-evolving communication landscape.

Enhance your journey towards digital transformation by leveraging communications tailored for the digital era. Modern organizations desire to enable their workforce to operate from any location while providing exceptional experiences for digital customers, yet they often lack the necessary internal resources and budget to transition to these advanced communication solutions. By utilizing digital-age communications as a service, organizations can significantly speed up their transformation efforts. Alcatel-Lucent Enterprise offers a communication experience on a per user per month basis, allowing employees to thrive. IT departments can streamline operations and adjust expenses to align with business needs while enjoying superior service levels. Ensure seamless connectivity between front-line workers and remote employees to maintain business continuity without sacrificing security. Important calls can be managed effectively, and all team members can take advantage of intuitive call management features. Moreover, deliver an outstanding customer experience with prompt and dependable responses, making interactions feel as though they are happening in a traditional office environment. With these advancements, organizations can truly embrace the future of work.

Stop jumping from one bill to another and switching vendors. With services like UCAAS, contact centers, and our groundbreaking collaboration platform, we stand out as the smartest choice by being your sole point of contact. Our approach, described as "marked by special care or attention," ensures a premium experience, positioning us as your technology partner first and service provider second. Enjoy the freedom to take calls on any device, as calls made to your desk phone can also ring on the Smart Phone app simultaneously. If you prefer making calls from your laptop or computer, our desktop app can be easily downloaded in just a few steps. Communicate seamlessly from anywhere with a remarkable 99.999% uptime, ensuring you capture every detail of your conversations. Unite your teams through high-definition video and audio meetings, securely share screens and files, and live stream webinars to engage your audience effectively. Our video meetings not only facilitate collaboration but also empower teams to work together with confidence, enhancing overall productivity and communication.

Wavetel was founded in 2010 and has since grown to be a major provider of telecom services in the UK, and around the globe. Wavetel began as a wholesale operator that offered Voice, SMS, and Data services to other operators. Wavetel's B2B services were launched in 2013 by the company. These include VoIP telephony services and Connectivity, Virtual Numbers. SIP Trunks. Microsoft Teams Direct Routing. Mobile, SMS, Call Center Solutions are available to its valued clients worldwide. Our voice messaging solutions have evolved over the years to be an enterprise solution. It can integrate with third-party CRMs and business apps through our programmable APIs.

For astute IT and business professionals, modern communication methods are fundamentally cloud-based. With the emergence of fully remote teams, it's essential for virtual workers to be seamlessly connected, allowing for collaboration with all necessary tools for their tasks. Unified Communications as a Service (UCaaS) embodies this concept by providing reliable, cloud-hosted solutions that can be implemented more swiftly and at a lower cost than traditional on-premises alternatives. Offered by Windstream Enterprise, UCaaS unifies various enterprise communication methods, encompassing audio, video conferencing, messaging, and collaborative web capabilities. By merging these distinct tools, UCaaS significantly improves organizational workflows, boosts operational efficiency, and enhances overall productivity. Furthermore, when paired with Contact Center as a Service (CCaaS), it creates a robust solution for customer service, making it an invaluable asset for businesses aiming to optimize their communication strategies. This integration ultimately leads to a more agile and responsive organization, better equipped to meet the challenges of the modern marketplace.

Bid farewell to disjointed and uncoordinated experiences. With LinkLive, all the essential tools for advanced digital engagement are consolidated into a single web platform. The era of the digital workplace has arrived, offering the flexibility you require. LinkLive empowers your teams to connect with customers securely from any location, at any time, and across the devices you are accustomed to using daily, all without the need for downloads. Our goal is to forge and secure intelligent connections that promote healthier lifestyles and financial well-being. Equip your customer service teams with a comprehensive array of AI-enhanced communication options, including chat, text, voice calls, and video conferencing, all within one integrated interface. Effortlessly toggle between different modes, share documents, co-browse, and schedule follow-ups without the hassle of switching between applications. Allow chatbots to handle minor tasks, freeing agents to concentrate on resolving more complex customer issues. Additionally, leverage an assortment of tools to analyze contact center metrics, assess agent performance, and strategically plan for high call volume periods. By streamlining these processes, LinkLive not only enhances operational efficiency but also elevates the overall customer experience.

Our cloud communications platform stands out for its sustainability, cost efficiency, comprehensive features, and adaptability, allowing service providers to swiftly respond to changing market needs and growth opportunities that traditional on-premises solutions struggle to accommodate. Whether your customers require basic phone services or desire to elevate their offerings with mobility and collaboration tools, Alianza's platform encompasses everything they need. You can easily adjust the number of seats to align with customer demands, and it includes business collaboration tools offering team messaging, video conferencing, and much more. Every aspect is taken care of — from cloud provisioning and upgrades to security measures and maintenance, eliminating the necessity for an in-house IT team. By utilizing cutting-edge technology, you can provide your customers with a wider array of services, lower initial expenses, and minimized ongoing workloads. Transitioning to a state-of-the-art cloud communications platform with Alianza is straightforward, highly lucrative, and ensures long-term viability through agile software-as-a-service solutions, making it an ideal choice for forward-thinking businesses. Ultimately, embracing this technology empowers service providers to thrive in a competitive landscape.

Enhance contemporary workplaces with exceptional collaboration and unified communication solutions. At New Era, we deliver communication services designed to simplify and unify a wide range of collaboration and UC technologies, such as audiovisual systems, telephony, audio and web conferencing, video conferencing, unified messaging, instant messaging, digital signage, and beyond. Our comprehensive managed service covers your entire unified collaboration ecosystem. By equipping organizations to facilitate user support from any location and on any device, we foster increased productivity and better business results, ensuring that users enjoy an optimal collaboration experience that enables effective operations whether they are working on-site or remotely. Our vendor-neutral strategy enables us to seamlessly integrate and manage various vendors and collaboration technologies. Together, we can create a customized service tailored to your company's specific communication requirements, ensuring that all your collaboration needs are met efficiently.

A cloud-based solution enhances the corporate office's reach to remote and mobile employees, functioning as a unified system that boosts both communication and productivity across the workforce. By utilizing cloud-based communication platforms, companies are liberated from the burdens of acquiring, installing, and maintaining conventional on-premises telephone systems. Furthermore, these solutions facilitate the seamless extension of corporate phone systems to remote offices and mobile personnel, while also allowing the integration of various collaboration tools into one cohesive system. However, the key challenge is to find a solution that provides optimal reliability, quality, and scalability. The GDS nCONTACT™ Hosted Unified Communications Service offers an intuitive interface that combines voice, presence, and chat services, enhancing collaboration and productivity. Developed by the seasoned networking and communication professionals at GDS, this solution is hosted in secure, enterprise-grade data centers and is supported by exceptional service. Ultimately, adopting such a cloud-based solution not only streamlines operations but also prepares organizations for future growth and flexibility.

Nexogy® revolutionizes business operations by integrating phone systems, messaging, internet connectivity, and video conferencing into a single platform. This allows for seamless management of communications across various channels, enabling immediate responses to messages. With features like automated replies and document sharing, productivity can soar as everything is accomplished efficiently. Users can easily communicate via their smartphones while enjoying all the functionalities of a traditional phone system. The transparent commission structure provides clients with an easy-to-use tool that enhances satisfaction and encourages long-term partnerships. Additionally, nexogy® offers some of the most competitive high-speed bandwidth rates nationwide, facilitating large data transfers and smooth streaming of voice and video content. For effective communication improvement across the company, supervisors can record, monitor, and coach agents while also having the ability to join active calls, fostering better interaction between agents and customers. This comprehensive approach ensures that businesses can adapt and thrive in a fast-paced digital landscape.

Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.

Unified communications and collaboration platforms are foundational to many vital business operations. As hybrid work models gain popularity and the expectation for a smooth user experience rises, having reliable uptime, swift issue resolution, and insightful analytics has become increasingly essential. Leverage the insights needed to explore innovative methods of connecting individuals, regardless of their location. It’s crucial that the tools your organization depends on function seamlessly to improve team communication and collaboration. With IR Collaborate, you can maintain open communication channels whether your workforce is on-site or operating remotely. Additionally, minimize helpdesk inquiries and reduce troubleshooting durations with proactive intelligent alerts that foresee issues by analyzing patterns and real-time occurrences, thereby enhancing overall efficiency. This approach not only saves time but also fosters a more connected and engaged workforce.

With over 90% of calls originating and terminating on our expansive on-net phone number footprint in the United States, we proudly achieve an industry-leading 97% call completion rate. As a recognized Tier 1 Carrier, we empower businesses to bypass intermediaries, resulting in savings of 20-40% on their current communication services. The conversations you have daily are a vital expression of your brand's identity. Inteliquent SIP Trunking enhances your engagement with every interaction, ensuring a smoother communication process. Our vast SIP network boasts the largest native footprint, providing straightforward solutions for both wholesalers and enterprises, so you can consistently be available for your clients with a reliable partner. As demand fluctuates throughout the day or year, you may find the need to rapidly increase your capacity to accommodate temporary spikes in call volume or to support your fast-paced growth. With our secure online portal, you can immediately scale your capacity, manage number inventory, or modify routing as required. Furthermore, integration with Inteliquent APIs allows for effortless provisioning and management of your applications, streamlining your operational efficiency. This comprehensive approach ensures that your communication infrastructure is always optimized for performance and reliability.

Telephony plays a crucial role in generating a company's income, and we recognize its significance. Collaborating closely with you, we aim to create the optimal strategy that leverages this tool to enhance your operational performance. Our skilled Unified Communications team partners with you to gain insights into your specific communication requirements and objectives. We offer tailored and forward-thinking solutions designed to boost your productivity, enhance collaboration, and increase efficiency. Enhancing your telecommunications services can lead to greater performance and streamlined operations within your business. By integrating modern technologies such as IP telephony, video conferencing, broadband Internet, and unified communications solutions, your organization can experience substantial improvements in its overall efficiency and effectiveness. Ultimately, investing in these advanced communication tools will empower your business to thrive in a competitive landscape.

VoiceLogix stands out as a premier provider of cloud-based business communication and contact center solutions. Regardless of whether your organization operates from a single site or multiple locations, VoiceLogix's Unified Communication offerings seamlessly integrate your workforce and facilities into a cohesive, easy-to-use platform that streamlines your operations. With robust enterprise-level technology hosted in top-tier data centers, even small to mid-sized businesses can benefit from centralized management, audio and video conferencing capabilities, and features like mobile collaboration apps, voicemail-to-email transcription, call recording, and fax via email, all for an affordable monthly fee. We are committed to helping you consolidate your entire network infrastructure with a scalable and customer-focused unified communication solution, meticulously crafted to boost employee productivity, enhance collaboration, and promote greater mobility across your organization. By choosing VoiceLogix, you empower your team to work more efficiently and effectively, no matter where they are.

101VOICE provides comprehensive cloud communication and secure connectivity solutions that ensure your organization remains consistently connected, promotes flexibility, and boosts operational efficiency. As a prominent provider of Unified Communications as a Service, 101VOICE has considerable expertise in catering to the Government and Education sectors. Our acclaimed cloud telephony platform encompasses all the standard features and functionalities you would anticipate, along with distinctive tools and features designed to deliver superior value. With a service that is packed with capabilities, we offer virtually limitless scalability and significant cost savings, making it an excellent choice for organizations looking to enhance their communication infrastructure. Additionally, our commitment to innovation ensures that your organization stays ahead in a rapidly evolving technological landscape.

Expo XT offers sophisticated UC Analytics that span multiple platforms and channels, enhancing communication efficiency. Whether it's addressing hunt groups, troubleshooting Auto Attendants and IVR, or analyzing user performance and agent metrics, Expo XT equips you with the critical insights necessary for making informed improvements to your voice calls, video meetings, and overall collaboration efforts. Built on Power BI, this tool seamlessly integrates with various systems including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, NICE CXone, among others. Moreover, it provides an economical pricing structure, starting at just 100 extensions, making it accessible for organizations of different sizes. With Expo XT, businesses can transform their communication strategies and drive better engagement outcomes.

Microtalk is a leading provider of cloud communication services that help businesses of all sizes simplify their voice and connectivity needs. Its Cloud Phone System supports office, home, and remote work setups, offering IVR, secure call recording, team call queues, and WebRTC integration for seamless online calling. For larger operations, Microtalk’s Contact Centre solutions deliver high-performance VoIP trunks, skills-based routing, toll-free numbers, and a cloud-hosted predictive dialer to boost customer service efficiency. Businesses can also leverage Microtalk’s business-grade fibre internet, which supports speeds up to 10Gb with SD-WAN and MPLS integration for resilience. SMS solutions add further flexibility, allowing companies to launch mass texting campaigns, manage opt-outs automatically, and monitor performance in real time. With over 10,000 customers in 15 countries since 2008, Microtalk has built a reputation for reliable, innovative, and affordable communication technology. Its solutions require no capital investment, offering predictable per-user costs for easy scalability. Backed by 24/7 support and an in-house R&D team, Microtalk ensures continuous improvement and tailored solutions for every client.

To accelerate your journey toward success, it's essential to have a comprehensive phone system that operates seamlessly, no matter your location, and accommodates the applications and devices you depend on daily. Our cloud-based PBX (private branch exchange) solution meets these requirements and offers numerous advantages typically associated with conventional on-site PBX systems, eliminating the need for extra hardware and physical storage. Comcast Business provides a robust array of hosted voice services tailored for businesses of all sizes, all backed by the largest private voice-over-IP (VoIP) network nationwide. Compared to traditional PBX systems, VoiceEdge delivers superior performance, reduced expenses, easier management, and enhanced scalability. Additionally, our Business VoiceEdge Desktop App now features integrated Unified Communications tools that your business relies on for effective connectivity. This includes a softphone, easily accessible voicemail, screen sharing capabilities, and Chrome™ integration, all conveniently located on your desktop, ensuring you stay connected and productive. With these tools, your communication process becomes smoother and more efficient, empowering your team to reach new heights.

In a seamless workspace, voice calls, real-time chatting, web conferencing, file and image sharing, drag-and-drop functionality for calls, and task management are all integrated for user convenience. Enjoy a unified communication experience across various devices, whether you're on a desktop or mobile device. ZAC enhances productivity through its collaboration tools, including voice, video, messaging, and sharing capabilities, making teamwork straightforward and efficient. With MX Mobile, your workflow remains uninterrupted, even while you're in transit. Every feature of ZAC is easily accessible on both iOS and Android devices, ensuring flexibility for all users. Additionally, ZAC can be utilized as a desktop application or through the WebZAC browser interface, providing a no-download, cross-platform solution supported by several web browsers for ultimate accessibility. This combination of features makes ZAC a comprehensive tool for modern communication and collaboration.

Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.

Communication has evolved in numerous ways, but when it truly matters, the most essential tool we rely on is our voice. Unify OpenScape Voice, part of the Unify OpenScape Enterprise suite, empowers your business to engage effectively—with colleagues, clients, and all stakeholders—delivering interactions that are immediate and full of depth. Whether utilized as an independent voice solution or integrated with other unified communication tools, Unify OpenScape Voice boasts carrier-grade reliability, robust security, and impressive scalability—supporting up to 100,000 users per node—along with versatile deployment options that can be on-premise or cloud-based. This solution ensures a seamless connection between voice and various functionalities such as mobility, video conferencing, chat, messaging, presence, and a unified number service. You can also incorporate voice capabilities into your existing business applications without the need to overhaul your current multi-vendor voice infrastructure, all achieved through a single, cohesive framework. Consequently, businesses can enhance their communication strategies while maintaining flexibility and reliability.