urLive Reviews

urLive Description

urLive makes it simple for your customers to start a high-definition, live video call to your team.

A no-code deployment cloud service: configured, managed, and supported through a straightforward web portal.

Unlike teleconferencing services:

• Your team can answer multiple, simultaneous inbound video calls from the same link.

• No download, install, password, or account creation required.

• Customers start unique private calls to your designated team with one-click activation of an endlessly reusable URL – an Infinity Link.

• Infinity Links are brandable text-based URLs that can be shared on your website, CRM, social media, chatbots, kiosks, SMS/text, and email to complement or upgrade communications.

• Video calls are made from any platform or device via a browser.

• Calls are automatically routed to designated groups and specific individuals based on easily modified rules of availability and expertise.

• Answered calls don’t require a host and can be shared with other agents by adding them, forwarding, and transferring.

• Includes an option to schedule calls.

• Capacity Services™ can answer calls when your team is unavailable

Personalize engagement with customer-initiated live video calls