Talabat Description

Talabat is a digital platform for food and grocery delivery that serves the regions of the Middle East and North Africa. Initially launched in Kuwait, it has broadened its reach to several countries, including the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Jordan, and Egypt. Users can access a diverse selection of local restaurants, cafes, and grocery stores through its app and website, making it easy to order meals and groceries alike. Moreover, the platform enhances customer experience by enabling real-time order tracking and extending its delivery services to include items like pharmaceuticals and flowers. As part of the global Delivery Hero network, Talabat stands among the foremost online food delivery enterprises on a global scale. With its commitment to convenience and variety, Talabat continues to grow in popularity across the region.

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Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Talabat
Year Founded:
2004
Headquarters:
Kuwait
Website:
www.talabat.com

Media

Talabat Screenshot 1
Talabat Screenshot 1
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Customer Support
Online Support

Talabat Features and Options

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Talabat User Reviews

Write a Review
  • Name: Ahmed J.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    From a Promoter to a Detractor

    Date: Sep 22 2024

    Summary: I used to be a loyal Talabat customer, recommending it to everyone I know. But after my recent experience, I can no longer support this brand.

    I encountered a major issue with Talabat's 50% off offer (up to 30 AED). I selected items from a participating restaurant, and the discount was applied before I proceeded to pay. However, once I completed the payment, I was charged a different, higher amount. Despite the app showing the correct price before payment, the total changed without any explanation.

    When I tried to contact Talabat, the app had no direct support options, no live chat, and an auto-reply to my email that provided no help. After reaching out on Facebook Messenger, I explained the issue, only to be met with denials and requests for impossible "checkout pictures" proof. Despite offering app logs and explanations, I was ignored.

    Then, to make matters worse, the order I received was completely wrong. The receipt taped to the package didn’t match the items I ordered. I provided photos and more details, but again, no real response. Hours later, I received a call acknowledging their mistake and promising to send a request for additional pictures to process a refund. They never followed through.

    Finally, after all the time I wasted trying to resolve this, they sent me 19 AED as compensation for a bill of over 61 AED. It’s about the principle. Offering such a small refund for a completely wrong order is humiliating to a customer. The least they could have done was fully refund the meal. Instead, they turned a loyal advocate into someone determined to share this awful experience with everyone I know.

    Positive: Owned by a global company.
    Solid name (well known).
    High variety of restaurants.
    High number of drivers.

    Negative: Terrible customer service.
    Irresponsible.
    Expensive.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Business advisor
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Ease
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fake refund policy

    Date: May 23 2023

    Summary: Don't trust them.

    Positive: I didn't like this app, fake policies, not professional team
    Bad and bad.
    Don't use this app.
    Not recommend.

    Negative: Highly not recommend, fake refund policy.
    Very bad customer service.

    Read More...
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