storm CONTACT:SOCIAL Description

When your customers talk about your brand on social platforms, remaining quiet is not an option. You require a comprehensive solution that consolidates all of your social media interactions into one accessible interface. This system should be capable of responding to messages, posts, and mentions efficiently. It should utilize Machine Agents to streamline and automate replies while also documenting interactions to maintain quality standards and regulatory compliance. Eliminate the inconvenience of navigating through multiple channels by integrating Facebook, Instagram, LINE, Twitter, Viber, WhatsApp, and others into a singular view. Empower your agents to provide a fluid, omni-channel experience across your social media utilizing storm CONTACT:SOCIAL. Engage with every communication effectively, as storm CONTACT:SOCIAL will facilitate interactions for direct messages, comments on posts, account tags, and any activity on your wall. Gain a holistic understanding of your social media footprint and enhance your customer engagement strategy. This comprehensive approach not only increases responsiveness but also strengthens your online presence.

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Company Details

Company:
Content Guru
Headquarters:
United Kingdom
Website:
www.contentguru.com/en-gb/products/front-office-cx/storm-contact-social/

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Online Support

storm CONTACT:SOCIAL Features and Options

Social Media Management Software

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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